Sales Consultant

BACKGROUND INFORMATION

The consultant will play a key role in supporting the sales team by managing client accounts and processing sales orders through SAP ERP systems (SAP SD and SAP CRM), as well as through various e-commerce platforms (SAP Commerce Cloud, web services, databases). The Special Service Agreement (SSA) also involves the use of IT tools and integrations, to facilitate efficient sales operations and enhance the overall client experience.

TERMS OF REFERENCE

Under the direction of the Head of Digital Sales, The consultant will:

• Support the creation, management, and follow-up of sales orders using SAP SD, ensuring timely and accurate processing, order confirmation, and delivery scheduling.
• Maintain and update customer accounts in SAP SD and SAP CRM and support ongoing sales activities, client communications, and issue resolution.
• Provide assistance in managing online sales operations through SAP Commerce Cloud and related web services, ensuring a smooth and consistent customer experience.
• Collaborate closely with the sales team to resolve client and order-related inquiries, providing technical support to both internal teams and external clients to ensure a high level of service delivery.
• Act as a key user for relevant systems and interfaces by analysing current processes, proposing and implementing improvements in collaboration with the SAP team, and performing quality testing prior to system updates or go-live phases.

CONCRETE DELIVERABLES

• Timely and accurate processing of sales orders and customer data within SAP systems (SD, CRM).
• Up-to-date and well-maintained customer records contributing to improved client communication and follow-up.
• Consistent technical and administrative support to the sales team, enhancing workflow efficiency and service quality.
• Contribution to system improvements and successful testing of SAP and e-commerce functionalities, ensuring smooth and reliable operations.

COMPETENCIES

• Proficiency in SAP ERP systems, specifically SAP SD (Sales and Distribution) and SAP CRM (Customer Relationship Management).
• Familiarity with testing procedures and quality assurance methods for SAP systems and user interfaces.
• Basic troubleshooting skills for SAP transactions and interfaces, with the ability to escalate or coordinate with technical teams when necessary.
• Basic understanding of web services (NodeJS), SQL database, system integrations (APIs) within the e-commerce context desirable

QUALIFICATIONS REQUIRED

Education:
Complete secondary education with a diploma OR complete equivalent technical or commercial studies with a diploma in Computer Science, Information Technology, or a related field. SAP certifications are desirable.

Experience:
At least five (5) years of experience in the field of the Special Service Agreement (SSA).
A university degree in a related field can be considered as a substitute for three years of working experience.
Experience in SAP Commerce Cloud Backoffice and familiarity with e-commerce business process and digital sales channels.

Languages:
Knowledge of English at advanced level.

REMUNERATION INFORMATION

Salary may vary depending on the duty station.