Sales Support Administrator – 6 months FTC

Job title:

Company

Danone

Job description

Role Purpose: To effectively and efficiently support the Sales Teams through the delivery of excellent customer service.Key Activities:Manage FOC Product & Literature Orders:

Order FOC product and literature through multiple systems for Sales teams, Marketing, Contract Tenders, Emergency patient feed, MSMA, QA, S Chain, IRL, meeting stakeholder expectations consistently.
Organize uplifts of products & materials, managing the most cost-effective options.

Sample Service Queries:

Responsible for resolving sample service queries and associated communications with external parties.

Administrative Support for Activities/Events:

Reproduction of all training/education, ward/hospital resources required by Sales Teams.
Management, preparation, and dispatch of various in-house mailings covering critical communications to HCPs, product promotion, educational days, and key messaging from the business (including innovation).

Manage the HCP GDPR Consent:

Accountable for the ongoing, compliant management of HCP GDPR “unsubscribe” requests from HCPs/Sales team.

We Would Like You to Demonstrate the Following Key Skills:

Methodical and highly organized with the ability to manage business deadlines.
Experience with business systems/online portals, including Outlook, SOP, Salesforce, Excel & Microsoft Office.
Builder of connections with internal & external stakeholders.
Personable, able to communicate effectively with stakeholders across all levels of the business.
Able to review and prioritize changing workloads.
Good team working skills and able to quickly/effectively exchange tasks with colleagues.
Excellent written and verbal communication skills.
Proactive, driven approach & attitude.
Able to adapt in an ever-evolving environment.
Ability to multi-task and operate comfortably in a fast-paced environment, with high attention to detail.

Scope and Impact:

Providing essential support to over 100 Sales employees.
Ensure compliance with business policies, such as HCS & GDPR.
Work across the business with multiple stakeholders & tackle a diverse range of tasks.
Ensure consistent, high-quality customer service.
Indirectly contributing to business goals and driving sales.

Salary: £23,400