Sales & Support Team Leader

Job title:

Sales & Support Team Leader

Company

Logistics UK

Job description

About Logistics UKLogistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.Job SummaryTo thrive in driving revenue and cultivating meaningful customer relationships, we are actively searching for a passionate and dynamic individual to take on the role of Sales & Support Team Leader. As the esteemed leader of a group of talented Sales Executives, you will have a critical role in exceeding our diverse business objectives across various channels and delivering unmatched customer service.Responsibilities

• Put the customer at the centre of everything we do.
• Guide and empower the Sales Executive Team to maximize sales through our shop websites, phone, and email.
• Lead the team in delivering exceptional service and order support to our customers.
• Ensure accurate administration of orders and returns.
• Collaborate with the Head of Retail to implement sales initiatives across retail channels and at external events.
• Cultivate and manage relationships with our Shop’s customer base, with a focus on the Top 20 Accounts.
• Collaborate and support the MRE, MRM, and KAM teams in seizing commercial opportunities.
• Provide updates to the Head of Retail and wider Logistics UK team on commercial performance, service, and operational feedback as needed.
• Work closely with our Fulfillment Partners to ensure accurate orders and an exceptional customer experience.
• Assist other key stakeholders within the business with relevant information and activities to drive sales and protect profit.

Requirements

• Previous experience in B2B Sales is highly desirable.
• Proven ability to lead and manage a team effectively.
• Proficient in numeracy with strong computer skills.
• Exceptional telephone communication skills.
• Highly proactive and self-motivated individual.
• Outstanding communication and presentation skills with meticulous attention to detail.
• A well-organised individual with a professional approach, who is confident in managing their own time and the time of their team.

BenefitsWe value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind

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Expected salary

£32000 per year

Location

Royal Tunbridge Wells, Kent

Job date

Mon, 12 Aug 2024 22:20:32 GMT

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