Salesforce CRM Administrator – Melbourne / Canberra / Remote

• Work with a team dedicated to supporting women around the globe to save lives, defeat poverty and achieve social justice
• Flexible working environment, based in Melbourne
• Full time or part time considered, hybrid role

CARE Australia works to defeat global poverty by supporting women to create lasting change in their communities around the world.

About the role:

The Salesforce CRM Administrator is responsible for managing CARE Australia’s Salesforce instance, ensuring that our setup meets the needs of our Fundraising and Marketing team. This includes maintaining and improving the user interface (Lightning), keeping and maintaining the currency, accuracy and consistency of our CRM data and making sure that CRM processes and automations run smoothly.

In addition to systems development and operation, the CRM Administrator also provides support to end-users (including training) and provides assistance with data requests (complex dashboard creation, creating complex data structures, import and export) and knowledge management.

We have embraced the Salesforce platform in many forms and you will have the opportunity to work on more than Non Profit Success Pack. We also use Marketing Cloud, Experience Cloud, telephony, Omnichannel, case management, and more. Being part of a small specialised team, you will get the opportunity to take a lead role in the end-to-end delivery of new features, identify areas of improvement where manual processes can be simplified, automated, or self-service options can be created. One of the first projects you will be working on is the implementation of StoreConnect. This is a hybrid role.

Key responsibilities:

• Serve as administrator of our Salesforce CRM instance, ensuring operational continuity of the platform. Managing access, user licences and service quotas. Keep track of platform changes and ensure minimal disruption to CA’s operations.
• Manage changes to Salesforce UI and data structure, to ensure it meets the changing needs of the fundraising team.
• Ensuring production instance is at par with industry standards and best practices
• Ensure the consistency and reliability of our CRM data, by implementing and conducting data hygiene activities. Work with Senior Manager, Data keeping data quality standards up-to-date and enforce their application.
• Assist Fundraising team with ongoing appeals and campaigns, providing input and control on campaign data structures and implementing any changes in the CRM. Execute bulk data import and export requests as necessary.
• Work together with Senior Manager, Data identifying opportunities to improve and simplify existing processes, and to automating repetitive data input or export tasks.
• Serve as a focal point for CRM’s questions across all users. Identify opportunities to expand or improve the way users interact with the CRM.
• Make sure that all documentation pertaining to the CRM platform and related processes remains current and meets business and user requirements.
• Collaborate with vendors and partners to implement and support solutions.

Ideally you will have:

• Demonstrated experience working as a Salesforce Administrator or Salesforce functional or technical specialist is required, preferably in fundraising, marketing or a sales or campaign-driven setup.
• Demonstrable knowledge of Salesforce CRM and its key components, including UI design, data model and integration mechanisms.
• Knowledge of Salesforce user functionality, including reporting and dashboard modules.
• Demonstrated knowledge of Salesforce bulk operation mechanisms, capable of conducting bulk import/exports.
• Keen awareness of new Salesforce innovations and demonstrate motivation for continuous improvement.

Desirable

• Knowledge of Salesforce’s Marketing Cloud and how it integrated with a CRM
• Good understanding of how Salesforce automation operates. Knowledge of Flow
• Basic coding (in any modern language) and SQL/SOQL/SOSL skills
• A good understanding of Australian Privacy Principles
• Experience in business analysis

What we can offer you:

• Base salary up to $82,046 (may be flexibility for applicants with considerable experience; pro rata for part time) plus 11.5% superannuation
• A chance to improve the world, advance gender equality through your work and be the change you want to see
• A flexible and supportive working environment including working from home options to support excellent work-life balance
• Generous salary packaging benefits (up to $15,899 tax free) – for more information, visit www.salary.com.au/
• 17.5% leave loading
• Employee Assistance Program
• Professional development and training opportunities

How to apply:

Please review the Position Description available on our website and complete the online application form by clicking ‘Apply Now’ via the portal. Please ensure you attach your CV and cover letter addressing the selection criteria. After submitting your application you will receive an automatic confirmation of receipt.

This will be conducted as a rolling recruitment process, with shortlisting and interviews being completed as applications are received. Please submit your application ASAP if you are interested in the role. More information can be found at www.care.org.au/careers. 

Questions about the role?

Please contact Carlos Yanez – Senior Manager, Data – at [email protected] using the subject line: Salesforce CRM Administrator – Melbourne / Canberra / Remote enquiry via EthicalJobs. Please do not email applications to this address.

A position description is attached.

CARE Australia will seek information from job applicants’ previous employers about incidents of sexual exploitation, sexual abuse and/or sexual harassment, and/or child abuse the applicant may have been found guilty to have committed or about which an investigation was in the process of being carried out at the time of the termination of the applicant’s employment with that employer. By submitting the application, the job applicant confirms that they have no objection to CARE Australia requesting the information specified above.

CARE Australia is proud to be an equal opportunity employer. We value diversity and encourage applications from people living with a disability and/or have lived experience of disability. We also encourage Pacific Islander people, Aboriginal and Torres Strait Islander people, and those from culturally and linguistically diverse backgrounds to apply.