Salesforce CRM and Analytics Manager

The Opportunity

Are you a strategic thinker with strong experience in Salesforce database management? Would you like to join a not-for-profit, values driven organisation? Then this could be the role for you!

We are now seeking a talented Salesforce CRM and Analytics Manager to join our Philanthropy and Supporter Engagement team! This role will manage a new CRM database, including governance, administration, analytics and insights. You will provide database management and analysis to support a strong, compelling and customer-driven Strategic Funding and Partnership program in order to generate and grow revenue, build brand awareness, and acquire and retain supporters, funders and partners.

Some of your key responsibility areas will include:

• Database administration and customisation.
• Maintaining data integrity and accuracy.
• Providing data support for direct marketing communications & events.
• Providing reports, dashboards & analytics.
• Team coaching & supervising.
• Assisting with internal team operations and procedures.

Refer to the attached position description for full details.

This is a 0.8 – 1.0 FTE (optional) permanent position. Part time working from home options and flexible working hours will also be provided! This is a truly exciting opportunity to join a friendly and high performing team, take ownership of your work, make an impact and put your name on it!

Let’s talk about you

The following are essential requirements:

• A relevant tertiary qualification (management information systems (MIS), computer science, information systems, or information technology) and/or equivalent experience.
• Extensive experience in management of Salesforce database, including administration, segmentation and reports.
• Strong problem-solving and analytical skills, with ability to interpret data and provide insights and recommendations.
• Strong interpersonal skills, including effective listening, empathy, discretion, diplomacy.
• Sound organisational skills and time management skills.
• Excellent computer literacy, including advanced experience with Microsoft Excel and/or other data analysis software.
• Capacity to work independently and as part of a team to meet demanding time frames and expectations.

Experience working in fundraising and philanthropy or NGO or medical research sector is also desirable but not essential.

The Burnet experience

We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do – achieving a more equitable world through better health.

We offer:

• A monthly accrued day off for full-time staff.
• 14 weeks paid parental leave.
• Flexible working arrangements.
• Generous salary packaging.
• Opportunities for career and professional development.

Who are we?

Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation passionate about social justice, equality and evidence-based research.

Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Disease Elimination, Health Security and Pandemic Preparedness, and Maternal, Child and Adolescent Health are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.

Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).

Bring your whole self to work

At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work. We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE). If you have a reasonable adjustment, support, or access requirement at any stage of the recruitment process, we encourage you to let us know by emailing [email protected] using the subject line: Salesforce CRM and Analytics Manager enquiry via EthicalJobs.

Sounds great! How do I apply?

Click ‘Apply Now’ and attach the following documents:

• Resume
• A cover letter addressing the selection criteria outlined in the position description.

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process.

Burnet is a child safe organisation. The successful applicant will be required to apply for a National Police Check and/or Working with Children. Current Australian working rights are required for all applicants.

A position description is attached.