Salesforce Specialists (Various Profiles)

CALL FOR EXPRESSIONS OF INTEREST – VACANCY ANNOUNCEMENT:

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) is dedicated to fostering efficient, inclusive, resilient, and sustainable agri-food systems worldwide. Within FAO, the Digital FAO and Agro-informatics Division (CSI) plays a pivotal role in overseeing all information technology (IT) activities. CSI’s responsibilities include defining IT policies, providing strategic advice on IT architecture and standards, and managing FAO’s information and data systems. As part of its digital transformation, FAO has chosen Salesforce as the foundation for its Customer Relationship Management (CRM) system to enhance engagements, resource mobilization, and other business processes across the organization.

To support the implementation and maintenance of the Salesforce CRM system, including Sales and Service Clouds, Experience Cloud and other products added in the future, FAO is seeking dynamic and skilled professionals for the following roles:
• Salesforce Administrator
• Salesforce Developer
• Salesforce Solution Architect

These roles offer promising opportunities to contribute to FAO’s mission while working remotely with at least 4 hours of overlap with the CET time zone.

Reporting Lines

The selected candidates will report to the Senior Information Technology Officer, with day-to-day coordination provided by the Senior CRM Consultant.

Technical focus

Salesforce Administrator:
Oversees the daily operations of the Salesforce CRM system, ensuring its smooth functioning and alignment with organizational goals. S/he is responsible for customizing Salesforce features such as objects, fields, workflows, and reports to meet specific business requirements. Additionally, s/he will maintain system security, conduct user training sessions, and provide ongoing support to maximize user adoption.

Salesforce Developer:
Collaborates with business teams to develop and deploy customized Salesforce solutions using salesforce development tools. Tasks include building custom workflows, reports, and integrations, as well as handling data migration and troubleshooting.

Salesforce Solution Architect:
Leads the design and architecture of comprehensive Salesforce solutions aligned with organizational goals, defining technical specifications, data models, and integration points. S/he ensures adherence to data governance, security, and compliance standards while effectively communicating and managing stakeholders throughout the project lifecycle. Advises on the best practices, stays up to date with the new Salesforce products and releases and advises on implications of the proposed solutions.

Tasks and responsibilities

Salesforce Administrator:

• Manage day-to-day operations of the Salesforce CRM system, including system administration, troubleshooting, user support/training, change control, and data quality.
• Customize Salesforce objects, fields, page layouts, workflows, and reports to meet organizational requirements.
• Maintain system security, configurations, and enhancements while ensuring data integrity.
• Develop training materials and conduct user training sessions.
• Act as the primary point of contact for Salesforce users and promote system adoption.

Salesforce Developer:

• Collaborate with business teams to gather requirements and design, code, test, and deploy Salesforce solutions.
• Develop custom workflows, reports, dashboards, and integrations to enhance the CRM environment.
• Assist in data migration, quality assurance, and troubleshooting.
• Stay updated with Salesforce releases and evaluate their applicability to FAO’s needs.

Salesforce Solution Architect:

• Lead the design and architecture of Salesforce solutions aligned with organizational objectives.
• Define technical specifications, data models, and integration points.
• Configure and customize Salesforce platform components and develop Apex code as needed.
• Ensure data governance, data integrity, and compliance with regulatory requirements.
• Collaborate with cross-functional teams to deliver projects on time and within budget.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Relevant experience in Salesforce administration (2 years), development (3 years), or architecture (5 years).
• Salesforce certifications required for each role (Administrator, Developer, Solution Architect).
• For Consultants: University degree in Information Technology or related field. Working knowledge (Level C) of English, French or Spanish. Limited knowledge (Level B) of one of the other two or Chinese, Arabic, Russian.
• For PSAs: University degree or equivalent technical experience in the field. Working knowledge (Level C) of English, French or Spanish

Technical/Functional Skills:

Salesforce Administrator:

• Working knowledge and hand-on experience in Salesforce products and platform: Sales and Service Cloud, Experience/Community Cloud
• Ability to customize Salesforce fields, page layouts, workflows, reports, and dashboards.
• Experience in system administration, user support/training, and change control within Salesforce CRM.
• Understanding of data management concepts and ability to ensure data integrity.

Salesforce Developer:

• Experience with Salesforce developer toolkit – Apex, VisualForce, Force.com IDE, Force.com Migration Tool, Web Services/SOA & Metadata APIs.
• Proficiency in Salesforce declarative customization tools such as Process Builder, Flows, Workflow Rules, and Validation Rules.
• Experience in custom development, coding, configuration, and deployment of Salesforce solutions.
• Familiarity with web development technologies (HTML, CSS, JavaScript) and programming languages (such as .NET).
• Ability to work with data migration, ETL/integration tools, and wide range of Salesforce applications.

Salesforce Solution Architect:

• Ability to design and architect complex Salesforce solutions aligned with organizational objectives.
• In-depth knowledge of Salesforce platform architecture, including Sales Cloud, Service Cloud, and Experience/Community Cloud, Non-Profit Cloud.
• Proficiency in Salesforce declarative customization tools such as Process Builder, Flows, Workflow Rules, and Validation Rules.
• Experience with Salesforce integration patterns, REST/SOAP APIs, and data synchronization tools.
• Hands-on experience with Salesforce development technologies, including Apex, Visualforce, and Lightning Web Components.
• Strong understanding of data modelling, security model, and data management best practices in Salesforce.
• Excellent communication, presentation, and stakeholder management skills.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT