Scheduling & Administration Officer – NDIS

• Based in Bondi Junction
  
• Salary packaging options available – Increase your take home pay
  
• Extensive experience in rostering/scheduling essential
  
• Join a supportive organisation with a person-centred approach to client care

Who we are looking for:

We are seeking an experienced Scheduling & Administration Officer to assist with the rostering of our Home Care and Disability Support Workers. In this role you will provide exceptional customer service to our internal and external clients. This is a fast-paced role which requires a high level of organisation, problem-solving and multitasking skills often within short periods of time.

This is a critical and very important position within our organisation as you will be responsible for deploying our employees to services with our clients and ensuring the most appropriate worker is matched.

We are looking for individuals who value community, kindness, and inclusion. People who act with integrity and professionalism. These traits embody the values of JewishCare, ensuring we can always strive to build a better future for our clients.

Job Description

Your main responsibilities will include:

• Ensuring rostered shifts meet identified client needs.
• Updating and adjusting rosters on a daily basis.
• Adapting rosters in response to client and service changes.
• Ensuring rosters are developed in a cost effective and timely manner.
• Ensuring that staff rosters comply with relevant awards and industrial requirements.
• Working with approved brokered agencies to fill roster vacancies and meet client needs in consultation with Managers.
• Providing administration support to the team when required.

You will be managing a high volume of phone calls and emails and will be responding to multiple priorities at any one time. In order to be successful, you will need to be a motivated self-starter with strong negotiation skills and the ability to influence all relevant stakeholders and be able to handle pressure whilst also possessing a sense of humour amidst stressful situations. You will also be a team player and understand the importance of teamwork in order to get the job done.

This position will give you the opportunity to make the role your own and be challenged every day to exercise your skills.

We care about caring for you:

At JewishCare, we make sure you are cared for. We provide a range of benefits and incentives to ensure your working life brings you support, growth, and purpose. Including;

• Flexible working hours, days, and location.
• Outstanding pay packages.
• Above Award rates.
• Paid parental leave.
• Fully funded, extensive learning opportunities.
• Access to Not-for-Profit Salary packaging.
• First Aid and CPR certificates.
• Cash contributions to professional development – courses, memberships, and conferences, Certificate III & IV in Disability, and Individual Support.
• Annual awards and recognition program.

Desired Skills and Experience

To be successful, you will:

• Have experience in rostering and scheduling, preferably in community services and with home care/support workers.
• Some knowledge and understanding of the disability services or aged care industry.
• Experience using a client management system or the ability to learn systems and processes quickly.
• Knowledge and understanding Modern Awards (preferably the Social, Community, Home Care and Disability Services Industry Award 2010) and the ability to ensure that rosters comply with the Award.
• Strong communications skills with the ability to work quickly and efficiently.
• Strong problem-solving skills with the ability to respond quickly to changes and re-rostering.
• Excellent negotiation skills and the ability to find alternative options and solutions.
• Exceptional organisational skills and adaptability with a commitment to “getting things done”.
• Ability to work under pressure.

All offers of employment are dependent upon the successful completion of the organisation’s pre-employment check process. This includes (but is not limited to) the requirement to be willing to obtain a Criminal Police Check, and Visa Check.