Schools Support Assistant, Andes Cluster

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Salary:$3,320,572 COP
Contract Type:Indefinite Contract
Location:Bogota
Right to Work Requirements:Right to Work in Colombia. The British Council is not able to support or sponsor work visa applications.
Closing Date:Advert will close onSunday, December 17, 2023 at 23:59 Colombia time.

Role Purpose

This is a very important position dedicated to ensuring smooth, efficient and effective operational coordination and execution of exam activities, enriching the customer experience, especially within schools aligned with the renowned Cambridge International curriculum. Your role is to be the go-to support, helping customers and partners navigate operational and technical challenges. Keeping our Account Relationship Manager and Operations Manager informed about issues and resolutions is a big part of the role, contributing to the growth and strength of our partnerships.

You will help in making processes run smoothly, providing essential administrative and logistical support for our institutional partners and clients in exams and curriculum programmes. While we have a special focus on Cambridge International, your role also covers activities related to the British Council Primary English Test, Aptis, and IELTS.

This position is part of the British Council Andes Cluster exams team, allowing you to work with colleagues in Colombia, Peru, Chile, Venezuela, Ecuador, Panama, and Costa Rica. This is an opportunity to shape educational excellence in a lively international environment.

Main accountabilities but not limited to the following

• Provide customer support for all Cambridge International schools customers, including advice on administrative processes and sharing of programme and exams updates, registration deadlines and promotional materials.
• Ensure all Cambridge published guidelines and terms of British Council agreements are adhered to.
• Organise, plan, monitor and track the scheduling and delivery of all contractual activities with Cambridge International schools.
• Inform Cambridge officers of all upcoming British Council planned commitments to schools and Cambridge to ensure compliance with published administrative guidelines.
• Manage client schools agreement scheduling through database.
• Control the financial relationship between all client schools and client associations in line with British Council and Stakeholders requirements.
• Ensure that the billing and invoice database is up to date to ensure compliance with British Council standards.
• Work with Exams Business Processing team to ensure all Cambridge International activity is duly invoiced and that all invoices are checked and paid on time in line with stakeholder requirements.
• Receive exams materials from Cambridge and organise despatch to schools. Support schools in despatch of materials to Cambridge.
• Ensure all Cambridge International materials are checked in and stored and Cambridge officers informed according to British Council standards.
• Organisation and delivery of exam officer training and exams session inspections.
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Requirements of the role

• Experience
  • in B2B customer service
  • of and ability to deliver excellent standards of customer service
  • with finance and administrative coordination
• Understanding and experience of risk and compliance management
• Excellent computer skills
• Ability to operate in Spanish at a minimum C1 level and English at a minimum B2 level, including speaking and writing skills

Note:you are welcome to upload your supporting statement in English or Spanish, whichever you prefer; however, if invited to interview, this will be fully in English and with an interview panel. English proficiency may be assessed before inviting for interviews.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.