Sea Logistic Customer Care Specialist
Kuehne+Nagel
Sea Logistic Customer Care Specialist | United Kingdom | req114890We’re looking for you! For our office in Newcastle we’re seeking a new addition to our Sea Logistics Customer Care team.YOUR ROLEThe Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via Kuehne +Nagel Customer Care systemYOUR RESPONSIBILITIES
KPI requirements * Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customerthermometer * Ensure service excellence by leveraging a high level of forwarding and market knowledge
with other stake-holders) in anticipation of a customer complaint * Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOINIf you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.ABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.CONTACTMelania Montella
0039 335 72 39 608
Newcastle
Fri, 17 May 2024 22:18:08 GMT
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