Second Line Support Technician

This role is available to current employees within IT Services at the University of Leeds only

This role will be based on the university campus

3 positions available

Interviews to be held from 13 March 2024

Salary: Grade 5 (£25,742 – £29,605 p.a. depending upon experience) 

Are you looking for a role to contribute to Global Change? Do you enjoy helping people with IT solutions? Are you passionate about IT and customer service? Do you have substantial experience of working in a customer facing technical role?

The University of Leeds is one of the top 75 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As we embark on an ambitious Digital Transformation, we are investing in our IT service that is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues.

As part of the Field Services Team you will be part of a busy team dealing with requests, incidents and technical change directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach and excellent customer service and communication skills you will play a key role in ensuring users can access core IT services.

With experience of providing first and second line support in a busy and diverse IT environment, you will have experience of using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.

What we offer in return:

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s over 40 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more! 

To explore the post further or for any queries you may have, please contact:

Martin Foster, IT Operational Lead (Client Services)

Email:  [email protected]

Location:  Leeds – Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  DDO
Category:  Technical Support
Grade: 
Grade 5
Salary: 
£25,742 to £29,605
per annum
Post Type: 
Full Time
Contract Type:  Ongoing
Release Date:  Friday 16 February 2024
Closing Date:  Sunday 03 March 2024
Interview Date: 
Wednesday 13 March 2024
Reference:  CSUIT1699
Further details: