Security Guard, UNDSS

Support in providing safety & security services for the UN in Kazakhstan:

o   Support full uninterrupted coverage of the safety and security measures implemented to protect UN personnel, assets (including the premises), and operations.
o   Support the regularly  conduct premises and/or sector patrols to monitor the status of safety & security measures and identify any possible risks to the safety, security, or wellbeing of UN personnel, assets, and operations.
o   Ensure that all equipment (including uniforms) issued under individual, or team responsibility is properly maintained, presentable, and in good working condition.
o   Immediately respond to any suspected, possible, or actual threats to safety or security, or any other irregularities as per standard operating procedures, instructions, or best judgement. Such a response may include reporting to the Senior Security Guard and other appropriate personnel. Any actions taken should be recorded. 
o   Receive, record, and appropriately act on any information received via any means that may impact safety or security.
o   Participate in related training, drills, and remain up to date with the latest techniques.
o   Perform any other duties directed by the UNDSS Security Advisor.

Support access control at the UN Common Premises:

o   Be the first point of contact for visitors, which may include requests for information, access, and assistance in routine and emergency situations.
o   Monitor and register all visitors and UN personnel access and egress from the UN premises as per standard operating procedures. Maintain awareness of personnel within the premises at any given time.
o   Verify the identity of visitors prior to allowing access. Conduct searches of visitors and belongings as appropriate and in accordance with standard operating procedures.
o   Handle deliveries and service personnel in accordance with standard operating procedures.
o   Operate access and egress points as appropriate (e.g., gates, doors, etc.), as per standard operating procedures.
o   Be courteous at all times when interacting with visitors and personnel, including during times of emergency.
o   Provide security support for organized events as requested by UNDSS.

Support Safety, Security and Emergency Communication system and response:

o   Monitor and ensure the effectiveness of safety and security systems including, but not limited to, alarms, firefighting equipment, CCTV, and communication networks.
o   Respond to any alerts or irregularities as per standard operating procedures, appropriate instructions, or good judgement, and record such irregularities and any actions taken.
o   Transmit and receive messages by radio, telephone, e-mail and satellite phone as required.
o   Ensure that all security equipment under his/her responsibility are in good working condition, arranging prompt repairs/replacement when required.
o   Participates in the regular radio checks.
o   Remain up to date with the latest technological systems.
o   Maintain chronological files for all incoming and outgoing fax, e-mail and radio messages, ensure timely delivery of messages.
o   The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
 

Core Competencies

Achieve Results:   LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline 
Think Innovatively:   LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  
Learn Continuously:   LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback 
Adapt with Agility:   LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  
Act with Determination:    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident 
Engage and Partner:   LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships 
Enable Diversity and Inclusion:   LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Cross-functional and Technical Competencies

Business Management – Communication 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Management – Customer Satisfaction/Client Management   

• Ability to respond timely and appropriately with a sense of urgence, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

Business Management – Risk Management 

• Ability to identify and organize action around mitigating and proactively managing risks.

Security Services – Security incident management & monitoring

• Ability to provide adequate response to security incidents/events.

Required Skills and Experience