Ensures that the healthcare enterprise remains a safe place. Maintains safe and secure environment for medical staff/employees, patients, and visitors by patrolling the premises and visitor management. Observes and reports activities and incidents at an assigned site. Preserves order and acts to enforce regulations when assistance is requested by medical staff/employees. Responds rapidly to security emergencies within the hospital or other healthcare settings. While not authorized to carry firearms, may use security defensive equipment (e.g., batons, pepper foam/gel, handcuffs) when necessary, according to training and/or standard procedures. This position requires the full understanding and active participation in fulfilling the Mission of Keck Medical Center of USC. It is expected that the employee will demonstrate behavior consistent with the Core Values of the Keck Medical Center of USC.
Essential Duties:
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately.. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Provide a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas such as the main building, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas, patient treatment areas
- May provide physical assistance alongside a in-patient staff member, including but not limited to nursing supervisor and / or nursing aid in lifting, transporting, and placing cadavers in a morgue or designated location and patient restraints based on assigned location.
- Interacts regularly with patients or representatives for status updates and addresses any security related or potential problems; carries out security plans.
- Escorts and assists visitors, patients, facility personnel, members, and medical staff upon request throughout organization including parking lots and/or hospital premises, including hotel/student housing
- Successfully completes Healthcare Security Competency Tasks and its associated checklist in collaboration with management.
- Acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.
- Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public, occasionally under conditions of urgency and in pressure situations.
- Ability to handle multiple tasks concurrently.
- Must understand and demonstrate the ability to take protective actions, following established guidelines.
- The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description.
- Monitors and assures that policies and procedures related to accuracy, integrity, confidentiality, and security are maintain.
- Respond quickly and effectively to emergency and non-emergency situations.
- Ensure the compliance with governmental regulations (HIPAA, FERPA, The Clery Act etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, etc.). Thorough knowledge of emergency procedure. Follow of company standards as mentioned in Security standard procedure.
- Ensure material/assets are physically verified while coming in and going out of the premises.
- Make regular patrol rounds (Physical / Vehicle) of the premises and ensure security measures are adhered.
- Check security management logbook, emails information daily during your shift assignment.
- Keep the security supervisor apprised and informed of conditions and security activities in the hospital and clinics.
- Take information of investigations of all reported crimes, injuries / illness or any unusual incidents; make necessary reports to document incident.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. Follow time and attendance policy while coming in and going out of the premises. Follow appropriate training and development interventions to ensure an organization committed to its employees. Follow personal grooming, inspection of shifts, uniform, equipment and fitness for duty rules. Follow attendance on behavioral and vocational training programs, and personally conducts key training. Successfully complete modules and training programs.
- In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the Keck Medical Center of USC Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
- Performs other related duties as assigned or requested; any other job assigned from time to time by the concerned superiors.
Required Qualifications:
- High school or equivalent
- 1 year 1 year of related experience required (preferably in a healthcare setting)
- Demonstrated experience in monitoring surveillance system and writing reports.
- Ability to respond quickly and effectively to emergency and non-emergency situations
- Respond to and report activities which could result in injury to a person or damage to or loss of property
- Ability to communicate effectively with diverse people including members, patients, visitors, and medical personnel
- Oral and written communications skills, including the excellent written and spoken English.
- Ability to write accurate, clear, and legible reports
- Maintain a positive working relationship with facility staff members
- Knowledge about all security equipment, security operations and computer software.
- Ability to identify critical issues quickly and accurately.
- Physical ability to handle various intervention incidents, including patient restraints and violent subjects.
- Ability to exercise emotional control, judgment, and objectivity.
Preferred Qualifications:
- Experience, knowledge and/or training, in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R./AED, Security and Safety issues and standards as set forth by Department of Health Services and The Joint Commission is preferred.
Required Licenses/Certifications:
- Driver’s License (CA DMV) Valid current California driver’s license is required.
- Basic Life Support (BLS) Healthcare Provider from American Heart Association
- California Guard Certification (BSIS) BSIS California Guard Certification Card required and must be maintained by renewal before expiration date.
- International Association for Healthcare Security and Safety (IAHSS) (Basic) IAHSS-International Association for Healthcare Security and Safety (Basic Certification) required within 6 months of hire
- AVADE Workplace Violence Prevention Certification AVADE Workplace Violence Prevention Certification – required within 6 months of meeting eligibility criteria.
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.