Security Operations Center Assistant (SB-2) – UNDSS

Under the overall guidance of the UNDSS Security Advisor (SA) the key functions of the incumbent are:

• Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Senior Security Personnel (as applicable) via all identified means of communication to personnel.
• Notifies the respective UNSMS organization security focal points when their personnel are involved in a security or safety incident.
• Closely monitor all open media sources in order to capture and validate security-related incidents which could affect UNSMS directly or indirectly.
• Ensure that the collected information is properly validated and assessed credibility-wise.
• Maintains records and logs of actions and communications undertaken to support operations and security or safety incidents or any other critical communications.
• Maintains maps/overlays/status boards within the SOC to ensure data remains current.
• Maintains the contact details of the response emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during security or safety incidents.
• Conduct daily monitoring of local media (print and electronic, including social media) for security incidents / reports/ information as projected on United Nations, UN in Bangladesh as well as incidents / developments in the country.
• Record security incidents on database taking into consideration the requirements of gender sensitivity and confidentiality.
• Operate all communications tools Cell Phone, Smart phone, and web-based application.
• Operate Security communication system very high frequency (VHF) High Frequency (HF) equipment.
• Conduct periodic radio checks and prepare report of compliance.
• Send emergency alerts through all available communication means when required as instructed.
• Door Key Management/Custodian of all UN Floor Keys in IDB Bhaban.
• Coordination security arrangements with Law Enforcement Agencies during Field Missions.
• Enable staff head Count of All AFPs during an Emergency in collaboration with the respective Agency Wardens and prompt reporting to supervisor.
• Maintain sensitivity to Gender issues including confidentiality on any incident affecting women.
• Perform all other duties as assigned by Security Advisor (SA).

Corporate Competencies:

• Commits to the ideals of the United Nations Charter and the Organization’s core values and possesses the UN core competencies.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Knowledge management and learning:

• Shares knowledge and experience.
• Provides helpful feedback and advice to others in the office.

Operational effectiveness:

• Demonstrates excellent knowledge of security and incident protocols.
• Shows operational resilience.

Self-management:

• Focuses on results for the client.
• Consistently approaches work with energy and a positive, constructive attitude.
• Remains patient, in control, calm, resilient, emphatic and good humoured, even when under high pressure or managing complex incidents.
• Responds positively to critical feedback and differing points of views.

Teamwork:

• Proven interpersonal skills and the ability to work and cooperate in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.

Communication:

• Proven and sustained communication (verbal and written) skills in the official UN language(s) and the local language(s) used at the duty station.
• Proven listening skills, including ability to understand different accents.
  

• Computer skills and information management/processing experience.
• Good understanding of computer-based tools such as MS Office Suite (MS Word, Excel, Power Point etc) and other computer, web/internet based and smartphone applications.
• Experience with radio, satellite and web-based communications is an asset.
• Ability to work on a rotational shift basis that includes nights, holidays, and weekends.
  

Language Requirements:

• Excellent command (written and spoken) of the working UN language(s) used for official communications in the operational area is essential;
• Knowledge of local language(s) used in operational area is essential;
• Working knowledge of English is desirable.