Security Operations Center (SOC) Assistant

Eastern Region Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS) in Eastern Region of Libya.

The SOC will operate 24 hours a day, 7 days a week with SOC Assistants rotating equally through the three (day, afternoon, and night) shift system.

The SOC Assistants work under the direct supervision of SOC Supervisor and general supervision of ASA/FSCO, and they are important part of UNDSS Integrated Security Workforce and UNSMS system in Libya. They work in close collaboration with the security professionals and personnel of other UNSMS entities as well as with host country security elements.  

• Operational
• Administrative
• Other

Duties and Responsibilities 

 Operational:

• Be available on short notice to work any of the three shifts (day, afternoon, or night shift) when requested by SOC Supervisor.
• Receives, transmits, or relays security and safety messages and information on behalf of the DO/ASC/ASA/FSCO via all identified means of communication to personnel.
• On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.
• Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate standard operating procedures (SOPs);
• Based on the local SOPs facilitates the provision of immediate support to the UNSMS and INGO personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.
• Notifies the respective UNSMS organizations or INGOs security focal points when their personnel are involved in a security or safety incident.
• Monitors the CCTVs covering the UN Hub and immediately alert inform SOC supervisor and/or security guard on duty if any abnormal movement or activity is noted.
• Maintain close coordination with the security guards and Hub management in terms of visitors’ access, vehicle parking, contractors/technicians for maintenance works, etc.
• Coordinates with the DP official on behalf of UNDSS/FSCO for DP escorts required for official movements.
• Coordinates and follows up on NVs and movement clearances for UNDSS staff and missions.
• Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behavior when using the SCS.
• Verifies the operational status of the SCS (BGAN, SAT phone, Tetra, VHF radios, etc.) to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.
• Closely monitor all open media sources in order to capture and report security-related incidents which could affect UNSMS operations. Report all security and safety incidents in a daily sitrep.
• Introduce security related-incidents and UNSMS personnel data into the SOC Database as well as provide information upon request as cleared by UNDSS.
• Provide advice to UNSMS staff regarding the security situation, conditions of roads, location of block-posts, closest medical facilities, and other relevant information for guiding missions in the field.
• Undertakes personnel headcount in accordance with instructions from the DO/ASC/ASA/FSCO, or an established SOP in a timely and accurate manner.

Administrative:

• Maintains the contact and residence details of all UNSMS personnel and their eligible dependents, and the contact details of premises and vehicles.
• Maintains the UN warden lists.
• Maintains the contact details of the response team emergency services and support structures of host government, local authorities, and other internal and external security elements; companies; direct personnel to the nearest one during times of security or safety incidents.
• Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
• Maintains inventory of communication and other equipment assigned to daily work. 
• Maintains Traffic Light System maps/overlays/status boards within the SOC to ensure data remains current.
• Collect data, prepare, and submit reports, as directed by the most senior security professional.

Other:

Perform other duties, as directed by the CSA/ASA/FSCO.