Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Under the guidance of the UNDSS Security Advisor and the direct supervision of the UNDSS Field Security Associate, the SOC Assistant functions as the nerve centre for UN operations in Rwanda. The SOC Assistant will be familiar with the UNDSS Standard Operating Procedures, UNDSS directives and ensure the Security Operations Centre is functional as a reliable safety and security information and Security Communications Centre. SOC Assistants will maintain a database to enable proper staff accountability and headcounts especially for use during emergencies. Liaise with Security Companies, in case of Incident involving a UN Staff. The SOC Assistant must demonstrate client-oriented skills displaying high sense of responsibility, courtesy, tact and the ability to work with people of different nationality and cultural backgrounds. The SOC Assistant must be able to work on shift for 24 hours/7 coverage
Duties and Responsibilities
Operational:
- Receives, transmits or relays security and safety messages and information on behalf of the UNDSS Security Adviser via all identified means of communication to personnel;
- Collects the notifications of security and safety incidents and escalates these via the appropriate and defined channels for follow-up and support;
- Using the SCS, monitors the movement of field missions, as defined by the SRM (Security Risk Management) and appropriate (SOPs);
- Based on the local SOPs provides the immediate support to the UNSMS and non-governmental organization (NGO) personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents;
- Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is working properly. Report any anomalies to the appropriate authority for further action or guidance;
- Undertakes personnel headcount in accordance with instructions from DO/ASC/Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner;
Administrative:
- Maintains the contact details of the response team emergency services and support structures of host government and local authorities; direct personnel to the nearest one during times of security or safety incidents;
- Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications;
Prepare and submit reports, as directed by the UNDSS SA;
Institutional Arrangement:
Security Operations Centre (SOC) Assistant will report directly to the UNDSS security Advisor
Competencies
Core competencies
Teamwork
Works collaboratively with colleagues to achieve the organization goal.
Level 1: Assesses work with critical eye
Communication
Ability to listen, adapt, persuade and transform
Level 1: Reliably and consistently listens and interprets information and instruction correctly
Client Orientation
Considers all those to whom services are provided to
be “clients ” and seeks to see things from clients’ point of view
Level 1: Meets goals and timelines for team deliverables
Required Skills and Experience
Education:
- High School Diploma. Higher education or specialized training desirable
Experience:
- At least 2 years’ experience in customer service fields;
- Trained and used Microsoft Office applications. (excel)
Language Requirements:
- Proficient in English, Fluency in both written and Oral.
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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