Security Specialist

Position description

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Key Responsibilities:

 

•    Delivery of best-in-class bespoke verbal and written travel security assessments to challenging multinational client base operating in complex countries 
•    Collect, analyze, and disseminate security or disruption issues affecting business travelers and the aviation industry in line with guidance from regional and functional analysts, including monitoring key crisis escalation indicators
•    Set up, coordinate and monitor clients travelling in complex working environments using innovative technology. 
•    Support security consultancy tasks as required
•    As required, conduct travel to priority countries to assess current situation, and develop local information and assistance capabilities to further support clients.
•    Build thorough understanding of all current events affecting regional / global business travel and learn the approach to providing written and verbal travel advice and briefs to clients.
•    To become fully conversant with and follow all systems and procedures. To attend regular training courses relating to security and other topics as agreed with line management.

Required Skills and Knowledge:

•    Interest in international affairs and the global security environment.
•    In-depth analytical understanding of global political and security issues.
•    Strong understanding of and ability to explain processes involved in international travel to locations of varying security threat levels.
•    Ability to source, validate and synthesize information from a wide range of sources, both online (OSINT) and network (HUMINT), and to engage as directed in the full intelligence cycle.
•    Capacity to ‘think on your feet’ and remain resilient while finding ways to achieve objectives amid uncertainty and competing priorities.
•    Excellent written and verbal communication skills, including the ability to explain complex situations to non-expert audiences and to write security briefs with appropriate concision and nuance.
•    International experience (work and personal).
•    Strong IT skills including Microsoft Office Suite and other applications.  
•    Willingness to work outside of normal duty hours, in support of team operations, particularly in times of crisis or emergency.

Required Competencies:

 

•    Working with People:  Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognizes the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight.
•    Presenting & Communicating Information:  Speaks clearly and fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
•    Delivering Results & Meeting Customer Expectations:  Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
•    Following Instructions & Procedures: Can work in line with clear guidance and procedures without need for direct supervision; escalates appropriately for direction; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.
•    Coping with Pressure & Setbacks:  Works productively in a high-pressure environment; keeps emotions under control during difficult situations; balances the demands of a work life and a personal life; maintains a positive outlook at work; handles criticism well and learns from it.  
•    Writing & Reporting: Writes clearly, succinctly and accurately; writes convincingly in an engaging and expressive manner; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
•    Analyzing: Analyses numerical data, verbal data and all other sources of information; breaks information into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; produces workable solutions to a range of problems.
 

Work Experience:

 

•    Proven experience in travel- or security-related field: military, public safety, government, NGO, human rights, journalism; or relevant academic studies
•    Experience sourcing and assessing information from varied sources, briefing or writing to senior stakeholders successfully.
•    Demonstrated background in fulfilling requests for assistance to clients or other stakeholders.
•    Experience working in a GSOC or similar environment. 
•    Experience working with on-ground security providers.
•    Experience in writing for senior management and business decision-makers
•    Customer service/ client facing experience (for example, sales)

 

Additional Critical Qualities

 

•    Ability to work to tight deadlines and under pressure
•    Meticulous attention to detail
•    Ability to work as part of a team
•    Ability to learn and adapt to new procedures and operating protocols
•    Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
•    Ability to maintain high professional standards at all times

 

Qualifications

 

•    Degree-level qualification in politics, international relations or related subject, or equivalent work experience.
•    Post-graduate qualification in politics, international relations or related subject or equivalent work experience desirable.

 

Required Languages

 
•    Excellent English (spoken and written)
•    Effective operational proficiency or advanced proficiency in Spanish or Portuguese desirable

 

Travel Requirements

 
•    Travel up to 10%.

Application instructions

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