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As Senior Assistant – Technical Support Officer (End User Support), you will be responsible for communication and execution of level 1 IT support for IRRI’s HQ workforce. This position is responsible for ensuring HQ customers receive the right access to, maintenance, training, and support for IRRI’s HQ devices, networks, and IT infrastructure. This includes supporting the Technical Support Asst. Manager in supporting system patch updates, incident management updates, and internal and external event support (A/V) as needed. This role also must be knowledgeable on IRRI’s IKS (Information Knowledge Systems) service resources to help make them accessible to IRRI staff, consultants, and affiliates. You will be responsible for the closure or escalation of assigned HQ related requests and Level 1 SLAs. This position will play an important role in supporting our IRRI workforce in helping them use tools, and access applications necessary for them to work effectively.
This position will be based at the IRRI Headquarters, Los Baños, Philippines and may only be filled by permanent citizens of the Philippines.
Mandatory
Preferred
IRRI offers a highly extensive employee benefits package inclusive of globally-covered medical insurance, retirement plan, life and accident insurance and other allowances.
Join our team and be part of our story!
Please note only shortlisted candidates will be contacted.
This position will remain open until filled.
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