Senior Business Analyst

Apply now Job no:522347
Work type:full time
Location:Sydney, NSW
Categories:Information Technology

• Employment Type: 12 month fixed term contract as a Senior Business Analyst
• Starting Salary $138, 171 plus generous superannuation
• Experience of Adobe Journey Optimiser is essential for this role
• Location: Kensington (Hybrid Flexible Working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

About the role:

The Senior Business Analyst will partner with customers within the university, analysing and defining requirements and functionality for information systems and other solutions to meet the University’s business needs. The focus of this role is to work closely with the key business stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap, and documenting capabilities needed to address business challenges. The position provides analysis services through formal projects and on a consulting basis, with the aim of enabling the University to improve its processes and develop its business. In addition, the Senior Business Analyst leads the planning of business analysis engagements and is accountable for the quality of business analysis outcomes and the performance of the business analysis team on specific engagements. The Senior Business Analyst reports to the Lead Business Analyst and has no direct reports.

Your accountabilities :

• Partner with customers to analyse their needs, identify and evaluate business requirements, and assist with the design of solutions which effectively deliver desired outcomes.
• Perform a lead role in driving process improvements, investigating, analysing, and documenting business processes and the underlying business model for a system or process area.
• Participate in the preparation of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• Perform a key role in projects, working collaboratively with the project managers, vendors, and business users, including managing project scope, impact assessments, risk analysis, testing and co-ordinating with various stakeholders to ensure successful outcomes.
• Perform a lead role in researching 3’d party software solutions, performing in-depth analysis to assess their suitability to meet UNSW business requirements and if required, assist in the development of Procurement Strategy, RFx and evaluation criteria.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process. Participate in building and executing product functional test plans, planning of user acceptance testing, and sign-off on Student and associated systems prior to release to end-users.
• Build, manage and maintain successful relationships with various stakeholders including business process owners, customers, technical analyst, developers, and Student Services & Systems teams.
• Perform a lead role in recommending an appropriate business analysis approach, toolsets, and deliverables to be employed by business analysts on a project.
• Provide significant contribution to the ongoing development and maintenance of work standards and practices to support the efficient operation of the business analysis team.

Who You Are:

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience within IT.
• At least 5 years professional experience as a business analyst or equivalent experience in business system analysis or business systems support role, in a large and complex organisation, ideally in higher education.
• Demonstrated business analysis experience in understanding complex systems and data integrations. This project involves integrations between Student Solutions data sources (Peoplesoft or other), CRM platforms, and Adobe Journey Optimiser.
• Liaising with university and vendor business and system stakeholders across different technical platforms to comprehend how these systems will interact, ensuring the fulfillment of business requirements. This involves translating these interactions into artifacts that can be readily understood and executed by the delivery teams
• Extensive knowledge of and experience in a range of application development methodologies including ‘agile’, ‘waterfall’, ‘lean’ and ‘rapid’ application development methodologies.
• High-level knowledge and competency in the use of professional business analysis techniques and methods.
• Well-developed skills in the use of standard office toolsets including the MS Office suite, drawing/diagramming tools and project management tools.
• Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse range of stakeholders at different levels within an organisation to achieve successful outcomes.
• Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Proven excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over December/January holiday period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.

Contact: Jen MacLachlan, Senior Talent Acquisition – [email protected]

Please note applications sent directly to the contacts above cannot be accepted.

Applications close: Sunday 11th of Feb at 11.30pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Advertised:30 Jan 2024 AUS Eastern Daylight Time
Applications close:11 Feb 2024 AUS Eastern Daylight Time