Senior Business Operations Associate

Under the supervision of an operations professional, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement, logistics, and/or information technology management).

DESCRIPTION OF DUTIES

• The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office. Supervise the delivery of services and transactions in Information Technology

Team Management 

• Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
• Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies.
• Justify and escalate or approve procedural exceptions.
• Facilitate the capture and sharing of best practices and ensure continuous learning by the team.
• Introduce work process improvements for team performance

Advisory 

• Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations.
• Support consistency in approach and compliance with respective procedures, rules, and regulations.

Administration

• Undertake delegated certifications and approvals under the applicable accountability framework.
• Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
• Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness.
• Conduct training in respective area of business operations support for clients and staff.
• Represent the head of operations.
• Perform other related responsibilities as assigned.

REQUIRED QUALIFICATIONS

Education

• Essential: Completion of secondary education Training and certification in one or more UN operational service areas or systems.
• Desirable: A university degree in business administration or a related field

Experience

• Essential: A minimum of ten years of progressively responsible work experience relevant to the position (administering support services and transactions in the operational support area, including Information Technology Management Support).
• Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Use of Language Skills

• Essential: Expert knowledge in English and local language.
• Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.)
• Proficiency in computers and office software packages, handling of web-based management systems, enterprise resource planning (ERP) systems and Cloud Management Enterprise System such as Workday.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2404268