Senior Business Operations Associate

JOB PROFILE SUMMARY

Under the supervision of an operations professional, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement, logistics, and/or information technology management).

DESCRIPTION OF DUTIES

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.

Team Management:

• Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
• Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies
• Justify and escalate or approve procedural exceptions
• Facilitate the capture and sharing of best practices and ensure continuous learning by the team
• Introduce work process improvements for team performance.

Advisory

• Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations
• Support consistency in approach and compliance with respective procedures, rules, and regulations.

Logistics:

• Ensure that Custom Clearance at Airports and sea ports are performed in timely manner according to Rules & regulations.
• Facilitating exemption documents and getting special permission from local government bodies for imported cargo.
• Liaise with the various Ministries to ensure the most effective means of executing custom clearance of related logistics efforts.
• Assist in the logistical operation subject to any requirements of the organization.
• Maintain data base of service representatives to ensure that materials and requirements meet established standards and that applicable policies, practices and procedures are understood and followed for clearance & transportation.
• Pick-up and all related local distribution and ensure efficient and effective daily planning of the Local Transport activities, including route planning, driver allocation
• Ensure that the steps required by rules and regulations are taken in case of accident
• Recommend areas of improvement within General Transport activities and operations

REQUIRED QUALIFICATIONS

Education

• Essential: Completion of secondary education Training and certification in one or more UN operational service areas or systems.
• Desirable: A university degree in business administration or a related field

Experience

• Essential: A minimum of ten years of progressively responsible work experience relevant to the position (administering support services and transactions in the operational support area, including logistics).
• Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Use of Language Skills

• Essential: Expert knowledge in English and local language.
• Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.)
• Proficiency in computers and office software packages, handling of web-based management systems, enterprise resource planning (ERP) systems and Cloud Management Enterprise System such as Workday.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2403553&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta