Senior Business Operations Associate Information Technology

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Description

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The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office. Supervise the delivery of services and transactions in Information Technology

Team Management :

• Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
• Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies.
• Justify and escalate or approve procedural exceptions.
• Facilitate the capture and sharing of best practices and ensure continuous learning by the team.
• Introduce work process improvements for team performance

Advisory :

• Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations.
• Support consistency in approach and compliance with respective procedures, rules, and regulations.

Administration:

• Undertake delegated certifications and approvals under the applicable accountability framework.
• Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
• Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness.
• Conduct training in respective area of business operations support for clients and staff.
• Represent the head of operations.
• Perform other related responsibilities as assigned.

Required Qualifications:

Education

Essential:

• Completion of secondary education Training and certification in one or more UN operational service areas or systems.

Experience:

Essential:

• A minimum of ten years of progressively responsible work experience relevant to the position (administering support services and transactions in the operational support area, including Information Technology Management Support). 

Skills:

• Knowledge of WHO rules, regulations, support procedures, practices, rules, and regulations in 
• Information technology support services
•  Management of comprehensive information technology support services, including the provision of integrated service support to ensure stable day-to-day operation of the collaboration and network infrastructure as well as common applications, such as a shared directory, and provision of expertise in the implementation, administration and maintenance of all associated hardware and software; and development of simple software applications.
• In depth knowledge of additional operational service areas with less complex rules and procedures, as required, such as: 
• primary support for logistics and transportation administration, including warehouses, exemption documents, management of office vehicles, supervision of drivers and all related activities. 
• administration of the inventory of supplies and organizational assets 
• travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims and follow up on travel related issues.
• Team management and facilitation skills, including to brief and explain procedures to other members of staff.
• Strong interpersonal skills.
• Flexibility to adapt to competing priorities and work in a fast-paced environment.

Language Skills:

Essential:

• Expert knowledge in English and local language.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2404268

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