Senior Case Processing Officer

Requisition ID: req51793

Job Title: Senior Case Processing Officer

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangladesh

Work Arrangement: In-person

Job Description

Program Brief

 Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.

Purpose of the Role

The Senior Case Processing Officer ensures a high level of general processing on behalf of refugee applicants to the United States Refugee Admissions Program (USRAP) through case processing management and quality control functions, including data entry of refugee case file information into START, a State Department – managed system that supports the arrival and resettlement of refugees through technology. The position is responsible for complex data entry into the and assisting with daily workload management of the Case Processing assigned unit’s workload in a timely and accurate manner, in compliance with existing Standard Operating Procedures (SOPs). The SCPO performs other office functions outside of the general responsibilities of case processing as assigned by immediate supervisor including supervising workloads for contractual staff.

Highlights of Key Responsibilities

• Assist managers to manage task delegation and monitor progress of work completion of assigned units
• Supervise temporary staff, as well as provide relevant feedback to the Case Processing Manager on team’s performances and workload issues.
• Maintain high quality control levels of USCIS adjudicated complex/specialized caseloads of both the physical file and data entered into START.
• Acts as a liaison in the field between RSC Casework team, USCIS, IOM, and RAs for all post processing as necessary.
• Maintain various RSC-partner mailboxes, and action on follow up from USCIS adjudicated cases, complete with high level accuracy for all post adjudicated cases from USCIS, medical and departure updates with the International Organization for Migration (IOM), follow up on refugee case assurances with the Refugee Processing Center (RPC) and stateside resettlement agencies (RA)
• Ensure all data entered into START is error-free in accordance with USRAP guidelines and the cooperative agreement.
• Work closely with other SCPO to coordinate daily assessment, quality control of case updates, scanning /attaching, medical updates, assurance requests and travel packets within assigned units, and other units as necessary.
• Produces specific progress reports to Case Processing Manager as required
• Provide task-specific training/guidance to the Case Processing staff, as well as new hire/temporary/contractual staff.
• Perform other related duties as assigned, including being back up to CPM when required

Qualifications

Education

Minimum Bachelor’s degree required.

Work Experience

• Minimum 3 years of relevant professional experience with previous data entry experience required, able to run and read high level spreadsheets and do advanced QC with a high level of attention to details.
• Resettlement processing or other NGO experience is preferred.
• Previous work in a multi-cultural environment is advantageous.
• Demonstrated Skills and Competencies
• High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.
• Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters.
• Problem-solver who takes initiative to provide solutions.
• Ability to perform interviews and data collection through good listening and analytical skills.
• Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way.
• Excellent data entry and report writing skills; ability to produce grammatically correct, error-free reports.
• Able to do advanced quality check on cases utilizing Tableau reports.
• When required, able to assist in providing the necessary guidance and support to co-workers.
• Team oriented yet able to think and work independently.
• Flexible and able to work in fast-paced, multi-cultural environment

Language and Computes Skills

• Excellent verbal and written English language skills.
• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
• Able to run and read high level spreadsheets and do advanced QC with a high level of attention to detail.
• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities.
• Knowledge of Rohingya language strongly preferred.
• Ability to type 40 words per minute.