Senior Cloud Project & Service Manager

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Description

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• Set up and lead end-to-end cloud migration projects, providing project management expertise and oversight, ensuring on-time and on budget delivery without compromising high quality deliverables
• Engage regularly with stakeholders, gathering their requirements, ensuring they’re accurately translated into technical implementations, and providing consistent updates
• Collaborate closely with technical teams to design and implement robust cloud migration strategies
• Oversee daily operations of cloud services, ensuring high availability, optimal performance, and the timely resolution of any emerging issues or disruptions
• Monitor cloud service health metrics proactively, initiating swift interventions and solutions for disruptions or any signs of performance degradation
• Implement, promote, and maintain cloud best practices throughout the organization, ensuring top-tier service resilience, security, and compliance
• Act as the primary point of contact for Infrastructure cloud service-related inquiries, concerns, and issues, ensuring prompt and satisfactory resolutions
• Coordinate seamlessly with vendors and third-party providers for cloud tooling, support, and enhancements, maintaining optimal service delivery
• Continuously assess, research, and integrate the latest cloud technologies, tools, and services to maintain a competitive edge and ensure operational excellence

• University degree (minimum an equivalent to a Bachelor) preferably in computer science, information technology or related disciplines
• At least 5 years of relevant experience in delivering IT Infrastructure Services with at least 3 years dedicated to cloud projects
• Track record of managing migrations from on-prem to major public clouds: AWS, Azure, or Google Cloud
• In-depth experience of at least one IT Project Management methodology such as PM2, PMI, PRINCE2, SCRUM
• Experience with cloud cost management, optimization strategies, and budgeting
• Experience with processes related to resource and capacity planning, IT service level management (ITIL) and IT quality assurance
• Proven experience in delivering and managing cloud services post-migration, ensuring optimal performance and uptime
• Excellent communication skills and ability to coach, mentor and provide direction to project team members
• Excellent knowledge of English and/or French (*), with a good knowledge of the other. Knowledge of other EU languages would be an advantage

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