Senior Co-ordinator, Student Casework

Unit : 
Academic Services
Salary : 
£30,487 to £36,024
Location : 
Milton Keynes
Please quote reference : 
21511
Permanent, Full Time post
Closing Date : 
12 March, 2024 – 12:00

Interview date:  w/c 25 March 2024

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately once a month.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Student Casework Office (SCO) is responsible for receiving, recording, referring and monitoring formal complaints and appeals through the appropriate procedures.

With responsibility for supporting the student discipline process we provide advice and guidance to staff who are handling disciplinary cases and administer the meetings of the University’s Central Disciplinary Committee (CDC).

The role

We are recruiting a Senior Co-ordinator to the Student Casework Office.  This is an exciting opportunity to play a key role in a busy and diverse team.

The Senior Co-ordinator has day to day responsibility for overseeing the work of the Student Casework Co-ordinators in relation to student complaints, appeals and discipline.

You will be the first point of referral for Student Casework Co-ordinators in relation to complex cases and enquiries acting as an escalation point when required. You will work closely with the Senior Manager, Student Casework in providing advice and guidance on managing student casework to staff across the University. 

In addition, you will also act as working secretary to the Central Disciplinary Committee of the University and will support the Senior Manager in providing management information reports on an ad hoc and regular basis.

Skills and experience

• Do you have experience in working flexibly, proactively, cooperatively and responsively sometimes under considerable pressure and are able to adapt quickly to changing priorities?
• Do you have the ability to coordinate the workload of the team, manage your own workload, and escalate issues when required?
• Are you a collaborative worker who is able to build effective working relationships whilst maintaining and achieving service standards?
• Are you able to understand complex information and then disseminate this to non-familiar individuals?
• Ability to think logically in evaluating situations and solving problems
• Do you have staff supervisory experience including coaching, training and managing the performance and development of individual staff members.

If you can answer “Yes” to these questions, then we would love to hear from you.

Full details can be found in the job description below.

If you would like to discuss the application or recruitment process before making an application, please contact Lauren Denton at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21511.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

Assessment

Your suitability for the role will be assessed by panel interview and a desk task.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

• CV
• Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application.

APPLY NOW

You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

• Terms and Conditions – Academic Related Staff  (PDF)

• Terms and Conditions – Academic Related Staff  (Word document)

Posting Date : 
27 February, 2024 – 10:45