Senior Communications Assistant

Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA5

2024-08-01

July 22, 2024

Operational Context

UNHCR is the UN Refugee Agency and takes the lead in providing international protection to refugees and displaced people worldwide. An unprecedented 82.4 million people around the world have been forced to flee their homes. In a world where nearly 1 person is forcibly displaced every two seconds as a result of conflict or persecution, UNHCR’s work is more important than ever before.

UNHCR in Indonesia works to provide assistance and solutions to refugees and other persons of concerns hosted in the country. This includes working to advocate on behalf of displaced communities in Indonesia, raise awareness about their challenges and needs, and generating solidarity and support towards UNHCR and displaced persons.

The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources and other forms of support from the private sector. UNHCR has developed a Private Sector Fundraising Strategy 2018-2025 which has the ambition of growing PSP into a service capable of generating $1 Billion annually and identifies priority fundraising markets and regions. UNHCR launched private sector fundraising activities in Indonesia in 2020 and has a dedicated PSP team in the country, working to engage both individual donors (Individual Giving, IG) and companies, foundations, and private philanthropists (Private partnerships and Philanthropy, PPH). As part of this work, one of the key priority areas is Islamic Philanthropy (IP), that is, mobilizing support and resources from Islamic partners and supporters.

The incumbent will support both the Public Information and Private Sector Partnerships teams in UNHCR Indonesia. The position will focus on delivering communications, content and products for awareness-raising and fundraising, with a special focus on digital media and social media as well as on supporting efforts on Islamic Philanthropy. He/She will help generate and make effective use of UNHCR’s social media, website and perform other duties related to digital media and general communications/ media relations to help raise awareness about the situation of refugees and the work of UNHCR – particularly in Indonesia, thus helping to shape attitudes, generate empathy and generosity towards displaced persons and inspire people to get involved. The incumbent will support the Islamic Philanthropy efforts by delivering content tailored to the position is expected to deliver ambitious and creative content, including campaigns, and to coordinate the delivery of communications strategies in a collaborative manner with the rest of the team in Indonesia and the broader Asia region.

Duties and Responsibilities

• To manage all UNHCR Indonesia social media accounts and website, including creating regular content for all social media accounts, and manage the interaction and engagement on UNHCR’s digital media
• Provide support to the Public Information unit to manage media relations, to organize awareness raising events and to provide translations to communication materials as necessary
• Support the PSP team in Indonesia in developing and disseminating content and communications to engage existing and potential Islamic partners, including communications products and content to show recognition for partners’ support and its impact on UNHCR and persons of concern
• Help develop and implement communications strategies and initiatives to increase engagement with UNHCR and support towards the organization and towards displaced persons
• Prepare weekly and monthly report to monitor all social media accounts.
• Generate online engagement on issues related to UNHCR and Refugees
• Develop plans and products to strengthen UNHCR Indonesia presence and brand, including through social media campaigns
• Regularly monitor media and local situation regarding UNHCR.
• Follow-up on administrative and logistical arrangements to organise press briefings and other events, such as workshop and conferences.
• Contribute to the production of information materials for public awareness campaigns and for the preparation of in-house bulletins, newsletters and information kits by contributing to articles, reports and other information gathered from various sources.
• Liaise with printers concerning brochures and publications published by the office.
• Draft routine correspondence and texts for the office’s website and maintain information databases.
• Compile and distribute a daily news clipping service.
• Distribute press statements and similar information to media, to other offices locally as well as to Headquarters.
• Maintain up-to-date filing system and appointments diary.

Monitoring and Progress Controls
• Implementation of social media and website communication campaign strategies
• Increase in the level of engagement and number of followers on UNHCR’s social media accounts
• Increase in the amount of quality content developed and disseminated on UNHCR social media accounts

Qualifications/Requirements
Education: High School Diploma or University degree in Marketing, digital marketing,
Communications, or related Field
Core Competencies: Accountability; Communication; Organizational Awareness; Teamwork & Collaboration; Commitment to Continuous Learning; Client & Result Orientation.
Cross – Functional Competencies: Analytical Thinking; Planning an Organizing; Stakeholder Management.
Experience: Minimum 2 years of experience for high school diploma, and 1 year of experience required for bachelor degree or higher. Relevant working experience in fundraising or marketing in a corporate, NGO (ideally, international NGO) or UN agency environment would be an asset.

Nationality: Citizen of Indonesia.
Languages: Knowledge of English and Bahasa Indonesia (written and oral) highly essential; knowledge of other UN languages is an asset.

Key Competencies
• Good verbal communication
• Time, task and record management skills
• Working knowledge and real-world experience in planning, managing and executing social media initiatives
• Knowledge of digital marketing current best practices and trends
• Ability to work independently without direct supervision
• Understanding of digital production processes
• Knowledge of strategic planning and processes for brand management and creative development, including research tools and evaluation of results
• Knowledge of media strategy and planning options and the media role in integrated communication
• Computer skills: Microsoft Office, internet and email

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

 

Standard Job Description

Senior Communications Assistant

Organizational Setting and Work Relationships
The Senior Communications Assistant is normally supervised by a Communication Officer or other position as decided by the senior management in the area of responsibility. The supervisor provides the incumbent with regular guidance. The incumbent will have frequent contacts involving the exchange of a wide range of information with colleagues within UNHCR as well as media, international organizations, academic institutions and private individuals.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Regularly monitor media and local situation regarding UNHCR.
– Follow-up on administrative and logistical arrangements to organise press briefings and other events, such as workshop and conferences.
– Contribute to the production of information materials for public awareness campaigns and for the preparation of in-house bulletins, newsletters and information kits by contributing to articles, reports and other information gathered from various sources.
– Liaise with printers concerning brochures and publications published by the office.
– Draft routine correspondence and texts for the office’s website and maintain information databases.
– Compile and distribute a daily news clipping service.
– Distribute press statements and similar information to media, to other offices locally as well as to Headquarters.
– Maintain up-to-date filing system and appointments diary.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
International Relations; Journalism; Political Science;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Some work experience relevant to the position. Communication and computer skills. Excellent drafting skills as well as translation and interpreting skills.

Desirable
Completion of UNHCR learning programmes or specific training relevant to functions of position.

Functional Skills
CO-Journalism (incl. print, broadcast, photography, video, layout & graphics)
CO-Drafting and Documentation
IT-Web Content Management
CO-Digital content production
CO-Social Media Publishing/Monitoring/Marketing tools
IT-Web publishing
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

,

,

Desired Languages

,

,

Additional Qualifications

Skills

CO-Digital content production, CO-Drafting and Documentation, CO-Journalism (incl. print, broadcast, photography, video, layout & graphics), CO-Social Media Publishing/Monitoring/Marketing tools, IT-Web Content Management, IT-Web publishing

Education

Certifications

International Relations – Other, Journalism – Other, Political Science – Other

Other information

This position doesn’t require a functional clearance

Home-Based

No