Senior Conflict Resolution Officer

UNOMS was established as the informal pillar of the internal system of administration of justice to make available to employees the services of impartial and neutral persons to address work related concerns of UN employees. This temporary position is located in the Office of the United Nations Ombudsman and Mediation Services (UNOMS) and the incumbent will provide informal conflict resolution services to UN employees of the Office of the United Nations High Commissioner for Human Rights (OHCHR). The Senior Conflict Resolution Officer reports directly to the Chief of Service, UNOMS and will be under the general supervision of the United Nations Ombudsman.

Responsibilities

• Provide impartial, independent and informal conflict resolution services to resolve employment-related concerns for employees of OHCHR.
• Explore with employees their options and different avenues open to them, taking into account the interests, rights and obligations existing between the Organization and employees.
• Facilitate conversations and conduct mediations; undertake shuttle-diplomacy and information-gathering; and provide conflict coaching.
• Engage with the relevant actors in OHCHR and stakeholders under the coverage of the position as an independent neutral, to achieve solutions to work related problems raised by employees.
• Undertake outreach activities to raise awareness about informal conflict resolution options and deliver skill-building activities to enhance conflict competence of staff and managers;
• Identify and analyze policies, procedures and practices within the Organization that tend to cause tension or conflict and provide upward feedback to management, as appropriate.
• Maintain regular consultation with the Office of Ombudsman and Mediation Services headquarters, conferring as appropriate on sensitive cases and on systemic issues.
• Provide periodic activity reports for the Office of Ombudsman and Mediation Services, including statistics on cases, outreach and systemic observations.
• Conduct official visits (including virtual missions) to OHCHR Offices as and when needed to provide opportunities for individual meetings with staff and managers as well as outreach and conflict competence training.
• Contribute to Office wide projects and initiatives as required.
• Perform other duties, as assigned.

Education

• Advanced university degree (Master’s degree or equivalent degree) in public administration, dispute resolution, human resources management, human relations, law, management, counseling or other related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

• A minimum of ten years of progressively responsible experience, including at least five years at the international level in dispute resolution, human resources management, law, or related field is required. Experience providing informal conflict resolution services in the workplace is desirable. Experience working in the United Nations or other similar international organization is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both English and French is required. Knowledge of another official United Nations language is an advantage.

Source: https://careers.un.org/jobSearchDescription/233180?language=en