Senior Coordinator, Academic Advising

Job no: 0052740
Location: Parkville
Role type: Full-time; Continuing
Department:Student and Scholarly Services (SASS) 
Salary: UOM 8 – $110,709 – $119,829 p.a. plus 17% super

• Drive Academic Advising operations, ensuring a seamless experience that enriches student-adviser interactions.
• Leverage your expertise in project management and business and systems improvements to deliver effective advising and mentoring.
• Brilliant benefits and a flexible hybrid work environment!

About the Role
As the Senior Coordinator of Academic Advising, you’ll spearhead program operations to ensure its success and scalability. Working closely with colleagues across various departments, you’ll coordinate a seamless annual cycle, overseeing key program outputs and implementation timelines. Your role will be pivotal in integrating complex systems to enhance student-adviser interactions, all while identifying opportunities for business and system improvements. 

Your responsibilities will include:

• Utilising extensive expertise in systems and processes, particularly in OneCRM, StudentOne, and Timetrade
• Serving as a key liaison for enterprise systems and applications, data verification, and business process enhancements.
• Collaborating with internal teams from across the university too ensure technical solutions and data integrations with core student-facing systems.
• Creating and maintaining an annual advising and mentoring operating cycle informed by the broader student journey, incorporating crucial touchpoints throughout their semesters.

Who we are looking for
Are you ready to step into a role that demands operational prowess, outstanding organisational skills, and high-quality stakeholder engagement? We’re seeking individuals with a passion for project management and the ability to coordinate across various data systems and technologies, all while prioritising the enhancement of the student and adviser experience. If you excel at juggling multiple tasks, building strong relationships, and diving into the details to become a subject matter expert, this opportunity is for you. Bring your excellent judgment and foresight to the table as you navigate competing demands and anticipate needs in a collaborative environment. Join us and make a significant impact on student support and academic success.

You will also have:

• Bachelor’s degree or equivalent experience in relevant administrative fields required; extensive experience is also considered.
• Demonstrated high-level writing skills, showing flexibility across a range of purposes, audiences, and styles.
• Proficiency in critically evaluating information from diverse sources, synthesising extensive data, and swiftly mastering subject matter expertise within assigned responsibilities.
• High-level communication, presentation, and interpersonal skills, including the demonstrated ability to build and maintain effective relationships with internal and external stakeholders across systems, data, and platforms. Demonstrated use of networks to identify and solve issues.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services (SASS) 
Student and Scholarly Services (SASS) provides student administration and services from recruitment and point of enquiry to graduation.  This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled “Reasonable Adjustments Request”.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Position Description