Senior Coordinator, Communications and Media

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Senior Coordinator, Communications and Media, Cambodia to amplify the impact of IJM Cambodia’s progress in labor trafficking, promote IJM’s model and theory of change, and to deliver communications that empower survivors to activate change.

This position is based in Phnom Penh, Cambodia, and reports to the Senior Program Manager.

Responsibilities

Strategy & Development & Implementation

• In consultation with program office leadership and IJM global communications staff, develop and execute a communications plan designed to elevate IJM’s program visibility and the impact of program success in both Khmer and English mediums.

Communication

• Creation of communications content in accordance with the strategic plan, delivery of content through multiple formats, tracking labor trafficking coverage related to Cambodia.
• Liaise with IJM Cambodia program staff and partners to identify story ideas.
• Manage the production of compelling story packages (narratives and images) that can be shared on IJM’s website and social media platforms.
• Develop story resources for external publication as well as internal use by IJM Cambodia, Regional Hub and Global Communications teams aligned with the branding guidelines.
• Manage the coordination and prioritisation of creative projects and content across the organization; ensure content reflects the work in IJM in Cambodia and is appropriately tailored for unique channels, audiences, and objectives
• Actively monitor, compile, and analyze news related to justice (human trafficking, migration, etc. from print, broadcast and digital media (websites and social media).
• Ensure IJM Cambodia staff engaged in public speaking have access to adequate visual support for storytelling on global and/or local content databases.
• Manage social media platforms by ensuring that contents are up to date and increasing understanding of the impact and importance of the work.
• Build the capacity of caseworkers and field staff to supply sufficient and quality information and resources to build news and stories that showcase various aspects of IJM’s unique and transformative work
• Manage knowledge of communications resources at IJM Cambodia.
• Provide quality assurance for communications resources based on approved global corporate identity and brand.

Training and Development

• Facilitate orientation and training for staff and, as necessary, partners on communications, storytelling, messaging and media and brand guidelines.

Clerical and Administration

• Provide excellent Khmer-English written and oral translation where the translation work is complex, urgent or otherwise unsuitable for translation by external contractors.

Requirements:

Education & Experience

• Bachelor’s degree in Arts/Humanities, Communications, Journalism, Marketing or a related field, or equivalent work experience;
• Three years’ professional experience in story writing, internal messaging development and editing desirable;
• Portfolio of excellent published work that demonstrates expertise, creativity and ability to fit varying audiences;
• Experience coordinating or managing communications or storytelling projects desirable;
• Experience working and networking with the media an advantage;
• Experience in Khmer-English translation of legal/technical text, and real-time oral translation in meetings and speaking engagements required.

Technical Competencies

• Exceptional ability in writing, storytelling and editing;
• Photography and video clip shooting skills;
• Excellent translation skills;
• Good grasp of digital media – news site, websites, blogs, FB, Instagram and Twitter;
• Proficiency with Microsoft Office applications, particularly Word, Excel and PowerPoint.
• Good media relations background
• Excellent skills in providing capacity building training

Non-Technical Competencies

• Exceptional follow-through and accountability for results.
• Disciplined with priorities, excellent time management and ability to work effectively under deadline pressures;
• Self-motivated and able to work independently, as well as under supervision and as part of a team;
• Excellent interpersonal skills in a cross-cultural environment;
• Professional presentation in demeanor and written and oral communication;
• Passionate commitment to and understanding of IJM’s mission, vision and values.

Critical Qualities:

• Self-starter with strong initiative;
• Disciplined with priorities;
• Strong interpersonal skills and self-awareness;
• Exceptional verbal and written communication;
• Flexible, collaborative and eager to support others;
• Effective team player who fosters collaborative environment; and
• Adept at creative problem solving.

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy and Code of Conduct. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance and reference check processes.