Cleveland Clinic London
Job title:
Senior Credit Controller
Company
Cleveland Clinic London
Job description
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.Job SummarySalary: Depending on ExperienceHours: Monday to Friday, 9am – 5pm.Location: 40 Grosvenor Place, London, SW1X 7AW – Hybrid working.Contract: PermanentWhat are we looking for?Cleveland Clinic London are looking to recruit a Senior Credit Controller to join our Revenue Cycle team.You will have comprehensive knowledge of private hospital collections, dealing with patients, embassies, private medical insurance companies and other funders. In this hands-on role the duties are varied and will include developing strong customer relationships, reducing aged debt, cash collection/processing and dealing with queries. Acting as an ambassador within the team, the Senior Credit Controller will have an enhanced level of responsibility to coach and be a “buddy” to new and existing team members. The post holder will work closely with the Credit Control Team Leader to ensure the efficient running of daily collection activities.What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.What will your duties include?Under the direction of the Credit Control Leader, you will be responsible for ensuring that daily collection activities are performed timely and to a high standardManagement and collection of outstanding debts from patients, embassies, private medical insurance companies (AXA, Bupa etc.) and other third party payersPerform daily cash reconciliation and prepare banking in readiness for collection by external security serviceMonitor collections metrics using dashboards to drill down into data presented in the componentsPrepare monthly list of accounts for approval and assignment to external Collection AgencyWhat we need from you?Minimum GCSE/High School Diploma or equivalentProven track record as a Senior Credit Controller within Credit Control team and experience in managing customer relationships, reporting on debt position, cash allocation and query resolution is essentialCredit Control experience in UK private healthcare is essentialStrong Excel skills is essentialStrong customer service skills is essentialExperience of working with the available functions on Healthcode including claim status, SMS and remittance processing etc. is desirableKnowledge of Embassy billing structures and follow up processes is desirableKnowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulationsWhat we can offer you?We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:25 days Annual leave plus 8 days Bank holiday a yearAuto-Enrolment of 5% pension – Cleveland contribute 10% through Salary ExchangePrivate Medical Insurance and Private Dental InsuranceLife AssuranceDiscounted gym facilities in our Admin Office BuildingEmployee Assistance ProgrammeSeasonal Ticket LoansWho we are?Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.If you would like to know more, please email [email protected]. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) CheckThis role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.“Let’s deliver World Class care together!”As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Expected salary
Location
London
Job date
Sun, 16 Jun 2024 01:19:17 GMT
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