H (no hardship)

Family

Family

GS7

General Service

Reason

Regular > Regular Assignment

No

2024-03-01

January 25, 2024

Senior Data Management Associate

Organizational Setting and Work Relationships
The position is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works independently with an oversight from the supervisor. The position directly supervises some support staff.
Contracts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Monitor the regular data entry activities and verify accuracy and relevance of data on a regular basis.
– Prepare regular database back-ups.
– Coordinate the data transfer of refugee records amongst camps.
– May be required to collect GIS data, update maps and undertake field trips to project sites.
– Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer databases.
– Develop and run the required reports from the databases used in the operation including ProGress database and assist in analysis/interpretation of data to identify patterns/trends.
– Compile data and interpret the statistics for various reports.
– Develop forms and tools for data collection and analysis.
– Identify knowledge and hardware gaps of the operation in relation to all aspects of data management.
– Decide on data recorded in the database.
– Decide on appropriate resolution to incidents.
– Escalate issues to supervisor if the incident cannot be resolved within area of responsibility.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Information Technology Electronic Data Processing
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Not specified.

Desirable
Microsoft SQL Server (2005 or later) Certification. Knowledge of Microsoft Access. Completion of UNHCR learning programmes or specified training relevant to the functions of the position. Previous experience working with UN/UNHCR.

Functional Skills
IT-Computer Literacy
DM-Data collection methodologies
DM-Data Management
DM-Database Management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Applicants must be eligible to work in Canada when applying.
To be eligible to work in Canada, applicants must have one of the following legal statuses: Canadian citizen or a (valid) Permanent Resident of Canada or authorized in writing to work in Canada under the federal Immigration Act (valid work permit).

The Senior Data Management Associate will oversee all aspects of the data that supports our fundraising including the constituent database, data warehouse and business intelligence application. We currently work utilize Raiser’s Edge as our CRM but are in the middle of a migration to Salesforce CRM, anticipated to launch in Q2 2024. This is a management level role.

The position manages one direct report, the (Donor) Database Associate. The position manages our relationship with our data vendor Deloitte, as well our BI vendor. Furthermore, there is substantial support for the role from HQ and regionally including a Salesforce team and Business Intelligence unit, who can provide training and hands on assistance for the Canadian fundraising program. This position will have end-to-end responsibility over data management for the entire fundraising operation. This person will provide key support for the day-to-day operations of the fundraising team during a key time while we migrate our system to Salesforce. Additionally, the person will manage their team to provide all day-to-day support for the operation including supporting all donor information systems including data integrity, updates, corrections, transfers, data enrichment and reporting segmentation.

Core Responsibilities:

– Lead on the Salesforce migration project
– Design and generate BI reports that measures the KPIs across all fundraising activities.
– Provide meaningful data insights based on analysis on fundraising appeals and campaigns
– Maintain current Raiser’s Edge CRM database – develop and document protocols and procedures; create best practices and improvements for database for eventual move to Salesforce.
– Develop and implement data administration policy (including business rules for fundraising, data entry, manual integration of data from external sources and disparate databases)
– Develop standards and models for the purpose of managing the customer relational management (CRM) database. Along with developing and documenting protocols and procedures; create best practices, manage donor record updates, enrich, cleanse for quality data integrity and make improvements for the UNHCR database.
– Implement Data Management Organization model and Data Architecture documentation for UNHCR Canada wide use.
– Write and create logic related to Business Intelligence (BI) reports
– Perform data selections, data analysis and reports relating to fundraising activities and campaigns for UNHCR using BigQuery and SQL coding language
– Manage the timely transfer of fundraising data to key external stakeholders and the timely upload of data into the CRM.
– Ensure the integrity of the databases through data upload, verifying accuracy and relevance of data on a regular basis.
– Support the entry, verification, recoding, reconciliation, and balancing of all gift data for timely and accurate processing and tax receipting.
– Analyse data to ensure accuracy, data quality, and recommend process changes if required.
– Monthly and ad hoc report development to track the effectiveness of fundraising programs.
– Assist with developing data segmentation to support marketing campaigns.
– Develop forms and tools for data collection and analysis.
– Identify knowledge and hardware gaps of the operation in relation to all aspects of data management.
– Decide on data recorded in the database.
– Decide on appropriate resolution to incidents.
– Escalate issues to supervisor if the incident cannot be resolved within area of responsibility.
– Manage team of data specialists including Database Manager and intern support
– Provide bi-weekly status report to direct manager

English

,

,

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

DM-Database Management, DM-Data collection methodologies, DM-Data Management, IT-Computer Literacy

Certifications

Electronic Data Processing – Other, Information Technology – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn’t require a functional clearance