Senior Financial Aid Assistant

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The Office of Financial Aid is in search of a Senior Financial Aid Assistant to join their amazing team! 

JOB DESCRIPTION:

• Resolves routine and non-routine customer issues and concerns and determines if management intervention is needed.
• May assign work to staff, in consultation with supervisors, in addition to providing input in performance evaluations and the management of teams.
• Answers and directs incoming calls to the Financial Aid Office.
• Serves as the first point of contact to clients and other visitors.
• Provides assistance to customers regarding data requirements and the status of paperwork.
• Monitors day-to-day operations, including communications generated from a variety of sources, (e-mail, phone calls and counter walk-ins, etc.).
• Answers questions and resolves conflicts/issues that may arise internally or through responding to an external communication.
• Ensures policies and objectives are executed in a professional, responsible, sensitive and positive manner.
• Reconciles reports and schedules output distribution.
• Ensures the receipt, sorting and appropriate distribution of work.
• Develops, updates and administers training with team members and student assistants.
• Accesses a variety of computer information systems and databases to retrieve, verify and enter data.
• Reviews data from completed forms or other documents for accuracy and completeness.
• Reviews audit reports and resolves errors to ensure integrity of data.
• Maintains files and records.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent and three years of customer service and/or data entry experience.
• Knowledge of PeopleSoft and relevant software applications preferred.
• Bachelor’s degree preferred.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran’s Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) tendersglobal.net 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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