Senior Health Manager (National Position)

The IRC has been
operating in Thailand since 1975
and currently provides assistance to displaced persons in Tak, Kanchanaburi,
Ratchaburi and Mae Hong Son provinces

Job
Overview/Summary:

IRC provides
primary health care and environmental health services in several refugee camps
in Thailand. IRC provides preventive and curative health care services in the
camps, including primary health care, reproductive health, neonatal care and
health education. Clinical services include out-patient department (OPD) and
in-patient department (IPD) care; laboratories supporting IPD/OPD and
reproductive health clinics; pharmacy services for essential drugs; community
health education, and mental health care. Environmental health services aim to
create a healthy living environment for refugees living in the camps through
the provision of quality water and sanitation facilities, leading efforts to
improve access to chlorinated water, sanitation, and hygiene in the camps.

Under the direct
supervision of the Health Coordinator and technical supervision of Senior Health
Coordinator, the Senior Health Manager will be responsible for the Primary
Health Care (PHC) programs in Ban Don Yan refugee camp. 

(S)He will be the focal point for IRC’s PHC
services in the field supporting program implementation to ensure the delivery
of high-quality primary healthcare services. the Senior Health Manager is
responsible for provision of clinical consultations of complicated cases,
decisions on referrals, planning and organizing refresher trainings for
clinical, reproductive and child health (RCH) and other refugee health workers,
and monitoring of clinical services to improve / maintain the quality of
clinical services provided by the refugee health workers

(S)He will be
responsible for program Strategic, operational, financial, and staffing aspects
for the health team, as well as representation with key actors in the field
including the Ministry of Public Health, UN agencies and other NGOs

He/she will assist
the Senior Health Coordinator / Health Coordinator in developing/monitoring
assigned budgets and spending plan as necessary, in order to ensure donors
obligations. In addition, the Senior Health Manger will assist in disease
surveillance activities, outbreak investigation and response, on-time data
verification of Health Information System (HIS) reporting.

Major
Responsibilities: 
Program Management

• Oversee the
  implementation of quality PHC, RCH programs and ensure that program goals,
  objectives, targets, and activities are met, as stated in the donor agreed
  project work plans and log frames.
  
• Provide technical
  oversight in terms of project management to the camp-based clinical staff to
  ensure the implementation of PHC, RCH, Laboratory and EH services run smoothly
  
• Prepare program
  work plans in coordination with the Senior Health Coordinator/ Health
  Coordinator and for the PHC, RCH, EH project activities.
  
• Conduct regular
  monitoring visits to the camps, ensuring that projects utilize standardized
  protocols, policies, and guidelines, as outlined by the Ministry of Health and
  WHO. Identify technical quality and/or other implementation issues and provide
  solutions and follow-up to ensure projects are on track to meet goals and are
  consistent with established best practices.
  
• Ensure that the
  health program is implemented in line with the IRC principles:  promoting
  and protecting rights, participation, capacity building, partnership, and
  holistic programming.

Clinical and
referral management

• Provide clinical
  consultation to severe and complicated cases from Outpatient Department (OPD),
  Inpatient Department (IPD), Antenatal Care (ANC), Postnatal Care (PNC),
  delivery room in camp clinics, patient with HIV/TB infection and mental health
  patient
  
• Provide screening
  for referral cases and facilitate the referral processes. Ensure the correct
  diagnosis and treatment provided according to guidelines in all health
  facilities.
  
• Conduct regular
  visits to Thai hospitals to ensure patients are receiving appropriate treatment
  and to discuss ongoing medical or palliative care for patients with chronic
  illnesses.
  
• Participate in
  communicable disease surveillance, outbreak investigation and response
  activities according to guidelines and recommendations of MOPH as needed.
  
• Ensure the
  utilization of drugs and medical supplies are in line with protocols. Provide
  technical oversight in reviewing monthly consumption patterns, approving
  monthly requisition, and facilitate the procurement of drugs and medical
  supplies.

Staff Supervision
& Development

• Maintain open and
  professional relations with team members, promoting a strong team spirit and
  providing oversight and guidance to enable staff to successfully perform in
  their positions.
  

• Ensure training and
  ongoing capacity building opportunities for staff on technical and project
  management skills.
  
• Conduct regular
  performance review to direct report staff and ensure regular performance review
  for all staff under supervision
  
• Provide monitoring
  and evaluation of the knowledge and skills of clinical and RH staff, community
  health workers, EH staff, Lab staff, Health Data staff and provide feedback to
  improve identified gaps.

Grant Management
and Reporting:

• Manage and oversee
  PHC grants, and work with the Senior Health Coordinator and Health coordinator
  to develop work, spending and procurement plans for all projects.
  
• Contribute to the
  development of proposals, budgets and concept notes for future health
  interventions.
  
• Participate in
  Grants Opening, Mid-Term and Closing meetings and relay key messages and
  guidance to field staff.
  
• Prepare internal
  and external reports (such as Monthly narrative reports, Donor reports) within
  agreed deadlines using IRC and donor formats, as required.
  
• Review Budget vs.
  Actual (BvA) reports on a monthly basis, recommend actions to correct
  identified problems.
  Work closely and
  coordinate with IRC Operations, Finance and Grant departments to ensure
  compliance with grant requirements.
  
• Support development
  and maintenance of effective and efficient oversight, support, quality control
  and reporting systems and processes.

Coordination &
Representation:

• Actively develop
  and maintain effective working relationships with key stakeholders, including
  donors, government actors, UN agencies, international and local NGOs, camp
  committee and other relevant actors
  
• Under the guidance
  of Senior Health Coordinator / Health Coordinator, Senior Health Manager will
  perform as a focal point for coordination and represent implementation, monitoring,
  and reporting of the IRC PHCC activities
  
• Collaborate and
  support the emergency health team as needed.

Monitoring and
Evaluation:

• Ensure all required
  donor reports are completed on time and to a high standard.
  
• Oversee the
  collection and timely reporting of program data and indicators for PHC programs
  in line with IRC’s guidelines and according to internal and donor requirements,
  ensuring timely collection and entry of program data.
  
• Participate in the
  design of robust M&E plans and design/adapt health information systems
  including surveillance systems for the IRC health programs.
  
• Conduct monthly
  program data analysis with health staff to discuss progress on grant
  indicators, disease trends, define action points for how to stay on track with
  grant requirements, and follow up with those points
  
• Work with the
  M&E team to produce and analyze all weekly, monthly, or quarterly reports
  and ensure timely submission of all such reports.
  

Emergencies Support

• Coordinate and
  liaise with stakeholders to collect reliable and actionable information on
  evolving humanitarian emergencies along Thai-Myanmar border, and report to the SMT
  as appropriate
  
• Support in
  preparation of emergency respond actions for the people affected by
  humanitarian emergencies
  
• Support Emergency
  Respond Team with the patient referral to secondary and tertiary care centers
  

Support Emergency
Respond Team with procurement, storage and distribution of medical items and
other NFIs

Other Duties:

• Other duties as
  assigned by the supervisor to enable and develop IRC programs.

Key
Working Relationships:
Position Reports
to: Senior Health Coordinator / (Health Coordinator)
Position directly
supervises:  Health program staff in
respective field
Indirect supervise:
Camp-based medical team
Other Internal
and/or external contacts:
Internal: Country
Director, Deputy Director of Programs, Ratchaburi Field Coordinator, Senior
Health
Coordinator, IRC
Headquarters health technical advisor(s), IRC health staff in all Thailand
sites,
Bangkok-based
program unit, IRC Women’s Protection and Empowerment program team in all
Thailand sites; IRC
protection team in all Thailand sites; sub-grants compliance unit; finance
unit; Operations/Logistics/Supply Chain unit
External: Local
community-based partner organizations, CCSDPT Health Sub-Committee, Thai public
health authorities, non-governmental organizations, World Health Organization
(WHO), Centers for Disease Control (CSC), International Organization for
Migration (IOM), United Nations agencies engaged with IRC programs.

Job Requirements:

Education: MD or
MBBS; Post Graduate Diploma on Family Medicine/Pediatric/ Obstetrics and
Gynecology
Work Experience:
Minimum five (5) years working experience, of which at least two years in
clinical care, care of pregnant women and delivery, and training of health
staff, preferably in a primary care setting. Previous work experience in
reproductive health in a refugee setting or in developing country is a plus.

Demonstrated Skills
and Competencies:

• Strong clinical
  skills with up-to-date medical knowledge
  
• Able to manage
  chronic medical conditions with limited resource
  
• Experience working
  in partnership with local and community-based partners in health services
  delivery.
  
• Good budget
  management skills.
  
• Experience in
  managing and mentoring multicultural staff and ability to manage sizeable
  multicultural team delivering assistance involving a wide array of program
  stakeholders.
  
• Strong
  interpersonal and communication skills, both oral and written.
  
• Strong writing and
  analytical skills, including ability to communicate technical matters to a
  range of audiences.
  
• Competent in
  Windows, MS office programs, emails and relevant health database (HMIS, DHIS
  etc.).
  
• Professional
  demeanors.
  
• Experience in
  implementation of communicable disease outbreaks investigations and response.
  

Language Skills:

• Fluency in English.
  Proficiency in Burmese, Thai, Karen is an advantage.
  

Working
Environment: The position will be based in the IRC office in Kanchanaburi, with
frequent and regular travel to the refugee camps, and the Thailand-Myanmar
border area.   

Application Deadline:
23 July 2024