Senior HR Specialist, Employee Listening – GG  

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
 

BACKGROUND AND UNIT SUMMARY

The Talent and Career Development Center of Expertise is responsible for providing integrated frameworks for performance management, conducting talent reviews, creating listening mechanisms to capture employee experience, mobilizing staff to required roles, enabling succession management to identify, develop and deploy leaders and providing career resources and advice to clarify roles and expectations at each level. 
The work program requires in-depth expertise in the areas of employee listening and engagement, engagement surveys design and delivery, talent management, as well as strong client relationship management and teamwork.

The position is based in Washington, DC and reports to the Manager, Talent and Career Development in the Human Resources Vice Presidency.

DUTIES AND RESPONSIBILITIES:

• Contribute to the enhancement of the employee listening and engagement survey and long-term strategy that meets the business needs and supports business priorities with high engagement of our workforce. Bring together pulse surveys, life-cycle surveys, 360 feedback assessments and other experience data.
• Lead the development, implementation, facilitation, analysis and reporting of employee engagement practices; partners with HRBPs and other stakeholders to identify manage action plans.
• Manage and deliver annual, bi-annual, and life-cycle employee listening strategies to include survey deployment and results analysis and socialization.
• Develop and implement impactful manager and employee enablement initiatives post-survey to facilitate enterprise-wide action management and continued visibility to impact employee voice has on business planning and strategy development.
• Contribute to the development and facilitation of training related to employee listening and engagement.
• Provide direction and oversight to external consultants and vendors as necessary.
• Monitor and assess the effectiveness of programs implemented through trend analysis of program outcomes, interviews with management and staff, etc.  
• Build relationships and engage with key internal and external stakeholders to better understand client needs; understand the linkages with other functional areas and collaborate with colleagues across the People and Culture; liaise with other International Finance Institutions; prepare and deliver high quality communication materials for a variety of audiences.
• Prepare and deliver high quality communication materials for staff and managers across all levels of the World Bank (Headquarters and country offices).
• Conduct focus groups, engagements, and interviews with various levels of stakeholders to gather input for program design and enhancements.
• Participate in special projects and performs other duties as assigned.

Selection Criteria

• Master’s degree in human resources, Business Administration, Behavioral Sciences, Organizational Development/Behavior, or related field with a minimum of 8 years relevant experience.
• Proven expertise in leading HR/talent management practices, especially employee engagement practices and approaches including measuring employee engagement via surveys and driving engagement via action management.
• Experience utilizing AI/ML solutions, designing, and delivering employee listening mechanisms (surveys, focus groups, 1~1 interviews, 360 assessments, etc.) to produce actionable insights and monitoring for action management.
• Excellent change management experience and ability to build relationships, conduct focus groups and collaborate effectively across diverse client groups and the People and Culture colleagues. 
• Excellent analytical skills: ability to provide reports, analyze data, draw conclusions, and provide data-driven recommendations.
• High-level of proficiency in problem solving, critical thinking, analyzing complex situations, and absorbing considerable amounts of data to identify key themes and identify actionable insights that lead to effective solutions and recommendations.
• Superb project management, planning, coordination, and organizational skills.
• Excellent and concise communicator, written, verbal and presentation skills.
• Positive attitude, strong results orientation and high degree of initiative and responsiveness.
• Proven ability to work independently in a fast-paced environment, apply continuous improvement and innovative mindset.
• Ability to multitask, meet tight deadlines, and attend to details while staying focused on key priorities.
• Ability to confidently interact with senior management as well as create trusting working relationships and partnerships at all levels of the organization.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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