Senior ICT Associate

tendersglobal.net

Job Description

UNICEF in the State of Palestine works to uphold the rights of children to access services and protection, from early childhood through to adolescence. Our objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential. We are working for every child and young person in the State of Palestine. The State of Palestine Office requires a dedicated position to serve as the Technology for Development (T4D) focal point for the Information Communication Technology (ICT) unit. The ICT/T4D Associate is accountable for program development issues, communications, operational support services to enhance the smooth running of the team and its workflow.

You will perform specialized activities pertaining to UNICEF’s ICT systems and T4D including programming and developing codes and software as needed, desktop administration, server operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.

Summary of key functions/accountabilities:

ICT Office Customer Service Support:

The Senior ICT Associate enlists the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
Proactively identifies from colleagues, users and user groups applications requirements and proposes them to the concerned development entity (ICTD, outside vendors, etc.), provides training in new systems and applications, and monitors optimal utilization.
The Senior ICT Associate coordinates with external service providers, such as telephony providers, and consultants, ensuring delivery of ICT services for prompt resolution of service issues.

ICT Administration:

The Senior ICT Associate performs specialized IT application administration activities to ensure functionality and efficient user interface. Accountabilities/key results include:

Analyzes functional issues, develops functional specifications and identifies the need for new systems or re-engineering/enhancements of the existing systems or applications.
Supports the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications, in accordance with global policies and guidelines.
Provides second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
Drafts technical documentation and manuals.
Assesses training needs, develops and presents structured and ad hoc training to users as required.
Assists in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
Prepares periodic and ad hoc reports.

ICT Innovation and Programme Support:

Spearhead the technical support to approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
Supports technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries to build capacity and nurture independence;
Assists in the selection of training providers and the development of training materials;
Collaborates with programme sections and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
Supports supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
Provides oversight of providers and third-parties of ICT-related services and products to programme;
Assists in the facilitation of project management methodologies trainings and supports the application by staff, counterparts and implementing partners.

ICT Risk Management:

Actively learns and implements modern ICT risk management techniques and procedures in alignment and compliance with corporate standards.
Identifies system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches, as per global policies and guidelines.
Facilitation of knowledge building and knowledge sharing
Maintenance of staff training profiles to ensure optimal level of office-wide proficiency in the use of soft/hard technological means.
Synthesizes lessons learned and good practices in ICT to use within the office.
Contributes to knowledge networks and communities of practice.

To qualify as a champion for every child you will have the below requirement:

Education:

Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.
Advanced knowledge of the organization’s ICT regulations, rules and procedures as well as systems and applications.
In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, MS Office, and other apps), hardware and applications software and other office technology equipment.
Advanced knowledge across multiple technical areas such as ICT administration, system analysis/development methods, database, Web management, networking and security, operating systems, applications, or business process analysis, as required.

Work Experience:

A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
Experience in aiding users on IT products and services and use of applications and diagnostic tools is required.
Practical experience in providing technical and business customer support and services is required.
Practical experience and working knowledge of various computer platforms and applications, as needed, is required.
One to two years of programming experience is an asset.
Extensive knowledge of SharePoint and API development is an asset.
Working experience with Power BI and Power Automate is an asset.

Language Proficiency:

Fluency in English and Arabic is required. Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset.

Source: https://jobs.unicef.org/en-us/job/568620/senior-ict-associate-t4d-gs7-ft-east-jerusalem-state-of-palestine125396

To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.

Next Teaching Professor (all ranks) or Instructor »

Previous « Senior Data Analyst (all genders)

Senior ICT Associate

Job Description

Recent Posts

Assistant.e MEAL (H/F) – France, Montreuil

Operations and Governance Lead

Advocacy & Communication Manager-PRF-2411-01002-1539

Gender in Humanitarian Action -Gender Specialist to the Resident Coordinator (RC)

Associate Environmental and Social Development Specialist

Health & Nutrition Coordinator