Senior ICT Associate

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Description

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Under the guidance and direct supervision of the ICT Specialist – Infrastructure, the ICT Senior System and Applications Associate at the G7 level will be responsible for adopting and maintaining backend systems, ensuring that all servers and automation systems are effectively operating within the agreed parameters and that all IPU backend systems/data centers are fully functional. The incumbent will work together with the Infrastructure and Support teams in implementing, deploying, and maintaining systems to improve customer experience. The incumbent will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet the business’s needs. Support functionality and features to connect diverse and disparate software applications within the business. The incumbent will coordinate with the subject matter experts from all the IPU sections, such as Administration, Customer Services, Facilities Management, ICT, Security, and other stakeholders, to test various solutions.

Summary of key functions/accountabilities:

Within delegated authority, the Senior System and applications Associate

• Management of ICT backend infrastructure
• Coordinate and collaborate with other teams to ensure security, availability, reliability, and scalability of corporate applications to meet business demands.
• Maintenance, troubleshooting, System Monitoring and Performance management 
• Facilitation of knowledge-building and knowledge-sharing.

Management of ICT backend infrastructure:

• Manage the ICT backend infrastructure such as Servers, virtual environment, storage, and other IT systems on-premises or cloud-based  
• Ensure all the equipment is protected against viruses by installing the latest security software and monitoring it regularly (every day) for any breach and take appropriate action.  
• Ensure Implementation of backup and restoration procedures for servers and storage as per the established guidelines.  
• Take overall responsibility for the security of ICT Backend infrastructure operations and ensure that appropriate controls are implemented
• Maintain hybrid environment as on-premises server services such as file, printing, DNS, DHCP, and possibly cloud-based services
• Create and maintain user accounts
• Create and maintain groups
• Ensure smooth working of the Follow Me Printing system
• Assist in developing Disaster Recovery plans, ensuring these are consistent with the Corporate Business Continuity Plan
• Produce business cases for recommended architecture and infrastructure changes, identifying the anticipated business benefits, together with the risks and consequences of failure to support infrastructure performance reporting.
• Ensure alignment of the ICT operation with the global ICT operational master plan, strategy, policies and guidelines.

Coordinate and collaborate with other teams to ensure the security, availability, reliability, and scalability of corporate applications to meet business demands, focusing on the achievement of the following results:

• Collaborate with experts from all the IPU sections, such as Administration, Customer Services, Facilities Management, ICT, Security, and software developers, to ensure that development follows established technical and system requirements 
• Support functionality and features to connect diverse and disparate software applications within the business (API dev…)
• Installation of commercial and in-house developed software and related upgrades and anti-virus programs on a timely basis under the guidance of ICT infrastructure.
• Assist in planning and ongoing development of the UN House common architecture and infrastructure, applying Systems Thinking and Lean approaches to drive out further efficiencies and costs.

Maintenance, troubleshooting, Systems Monitoring and Performance management:

• Perform routine application maintenance to ensure the production environment runs smoothly.
• Develop maintenance requirements and procedures  
• Implement and maintain systems monitoring and alerting  
• Maintain monitoring systems and dashboard  
• Collaborate with third-party software developers and other stakeholders to maintain a higher availability of systems and maximum performance of automation systems  
• Provide relevant regular systems performance reports  
• Recommends performance enhancements by performing gap analysis, identifying alternative solutions, and assisting with modifications  
• Identify and analyze root causes of performance issues and technical problems, and recommend and implement improvements and correction measures as per the organization’s procedures, standards, and resources.

To qualify as an advocate for every child you will have:

Education:

• Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.

Experience:

• 7 years of working experience managing backend systems (Windows – Linux server) and experience in VMware and/or Hyper V deployment and maintenance is desirable.
• Source and version control tools such as Git, programming languages (including Python, Ruby, C++, Java, JS, SQL), and issue tracking and visualization tools (Jira, Tableau, Power BI) tools are assets.
• Previous hands-on experience and knowledge of DevOps is an asset.

Language requirements:

• Fluency in French and a good working knowledge of English is required.
• Knowledge of another official UN language or a local language is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/566717

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