The Senior ICT Associate (Digital Platform and Service Delivery) supports and maintains predictable and satisfactory network user experience across UNCIEF offices in Sudan of around 400+ users to support.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, access.

II. Organizational Context and Purpose for the job

The Senior ICT Associate (Digital Platform and Service Delivery) is a member of the ICT section in Port Sudan. This section manages digital platforms, internet connectivity, and telecommunication operations while offering essential support for the service delivery tier.

The role is supervised by the ICT Officer at the NOB level and may require travel to ensure the maintenance and serviceability of infrastructure across multiple offices.

Purpose for the job

The Senior ICT Associate (Digital Platform and Service Delivery) supports and maintains predictable and satisfactory network user experience across UNCIEF offices in Sudan of around 400+ users to support.

III. Key functions, accountabilities and related duties/tasks:

If you would like to know more about this position, please review the complete Job Description here:  JD – Senior ICT Associate_GS7-DPSD.docx

To qualify as an advocate for every child you will have…

VII. Recruitment Qualifications

Education:

Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.
ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

• A minimum of 7 years of progressively responsible experience working with network infrastructure operations and administration is required, including experience in:
• Meraki LAN, WiFi, and WAN implementations
• Supporting users or branch offices in any network related field

Experience managing networks in multi-country organizations (private or public sector) is highly desirable.

Technical skills:-

• Demonstrated understanding of Meraki networking concepts including TCP/IP, VLANs, network security, IP routing, WiFi, VPNs, redundancy is required.
• Familiarity and experience with Cisco’s offering and product lines is highly desirable.
• Cisco Meraki certification and ITIL are highly desirable.
• Certification or proven experience in several of these ICT technical competencies: network administration/monitoring software, Windows Server/Client platforms, Microsoft Office 365, Video Conferencing, and related hardware is desirable.
• Familiarity with Azure networking is desirable.
• Knowledge frontier data technology.

Language Requirements:

• Fluency in English is required.
• Fluency in an additional UN official language (Spanish, French, Chinese, Arabic, Russian) is an asset

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

i) Core Values

• Care
• Respect
• Integrity
• Trust
• Accountability
• Sustainability

Core Competencies (For Staff without Supervisory Responsibilities) *

▪ Demonstrates Self Awareness and Ethical Awareness (1)

▪ Works Collaboratively with others (1)

▪ Builds and Maintains Partnerships (1)

▪ Innovates and Embraces Change (1)

▪ Thinks and Acts Strategically (1)

▪ Drive to achieve impactful results (1)

▪ Manages ambiguity and complexity (1)

Familiarize yourself with our competency framework and its different levels.

workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.