Senior Information Management Associate

Context/Reporting line:

Under the general guidance of the Head, Peacebuilding, Recovery and Solutions Division (PRSD), and the overall supervision of the Return and Reintegration Programme Officer, and the direct supervision of the Information, Counselling, and Referral Services Officer. The successful candidate will support programme officer in developing digital tools and case management system to be used by IOM and other actors, adhering to IOM’s data protection standards and principles.

 

Core Functions / Responsibilities

Support Digital System Design and Development

 

1. Support the configuration and maintenance of the case management system to support tracking the provision of service to returnees in Areas of Return.
2. Assist in adapting and updating system functionalities that facilitate data integration from multiple sources (internal and external) and data accuracy and consistency.
3. Contribute to the setup of user-friendly interfaces for data entry, management, and extraction in coordination with program teams and other humanitarian and governmental actors.

 

Data Security and Compliance

 

4. Implement established data security protocols, in compliance with data protection standards and best practices.
5. Support the implementation of access control measures and user permissions settings to safeguard sensitive data and ensure appropriate user permissions.

 

System Optimization and Troubleshooting

6. Regularly monitor data systems’ performance, identifying and troubleshooting routine issues and report more complex issues to the supervisor
7. Support system testing, debugging, and regular

 

Training, Documentation and Set up

 

8. Provide training to relevant staff and program team members on using data management tools and systems.
9. Draft and maintain comprehensive documentation of system design, workflows, and user manuals to facilitate knowledge transfer and ease of use.
10. Support the operational set up of the system for the government counterpart and monitor functionality.

 

Data Visualization

 

11. Assist in processing the data collected using Power BI and share it with relevant stakeholders.
12. Support preparation of monthly report.
13. Design data collection tools for the field team such as Kobo and ODK based on established templates.
14. Perform other duties as may be assigned.

Required Qualifications

 

Education:

• Bachelor’s degree in computer science, Information Management, or a related field or other related technical fields from an accredited academic institution with 4 years of relevant professional experience; or
• Completed High School diploma from an accredited academic institution with 6 years of relevant professional experience in the above fields.

Experience and Skills:

• Proven skills in using C# .NET MVC, Entity Framework and SQL programming
• Experience in systems analysis and development, data modelling
• Experience in deploying web applications with though Plesk and FTP or other means of deploying for .Net web applications.
• Experience in project development and management.
• Experience in implementing and using Token based Authentication, Identity providers and SSO.
• Experience in implanting and using API.
• Experience with developing web tools, systems and applications using Microsoft Visual Studio and SQL Server specifically using MVC and entity framework.
• Proficiency in the development of applications using MVC C# .NET, JQuery, Javascript, Bootstrap CSS, MS SQL Server 2017 and above, GitHub and Azure DevOps for source control.
• Proficiency in developing and implementing visualization reports/dashboards with PowerBI.
• Anticipates and prepares response to changing IM needs of the relevant organizational unit.
• Personal commitment, efficiency, flexibility, drive for results.
• Ability to work with large amounts of data and information.
• Capacity to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.
• Ability to work independently and proactively.
• Excellent communication and interpersonal skills.
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.
• Previous work in UN or International Organization an advantage
• Ability to meet deadlines and work under pressure.
• Good level of computer literacy.
• Personal commitment, efficiency, flexibility, drive for results
• Ensures application of institutional financial policies and guidelines
• Advocates incorporation of financial considerations into processes and procedures
• Effectively applies knowledge of relevant financial discipline.
• Develops / follows internal control procedures to prevent fraud and mismanagement.

 

Languages:

• Fluency in English and Arabic language is required. Kurdish is preferred.
• Working Knowledge of any other language is an advantage.

Technical Portfolio

Applicants are requested to provide a brief summary (max. 2 pager to be attached with the CV) of similar projects they have successfully completed, particularly those involving information management systems, case management platforms, web-based applications, dashboards, data collection systems, or related solutions.

• For each project, applicants should include:
• Project title and client/organization name.
• Brief description of the system or application developed.
• Applicant’s specific role and responsibilities.
• Key technologies, programming languages, and platforms used.
• Project duration and completion status.
• Main functionalities and achievements of the system.

 

Where applicable, applicants are encouraged to provide links to live systems, websites, online portfolios, GitHub repositories, or other relevant references demonstrating their work. If a project is confidential and cannot be publicly shared, applicants should clearly indicate this and provide a general description of the project instead.

Applications that include relevant project references and demonstrable experience in developing information management or case management systems will be given strong consideration.

Interested candidates are invited to submit their applications via this link:

https://jobs.my-soc.org/apply/20260622143217/W1EOUTgtlVRrva0IoNq3YFe2y