Job description
Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.
Benefits you will enjoy
- SCHADS 5 Salary
- Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
- 5 Weeks Annual Leave + 17.5% leave loading
- Birthday Leave + Other Above Award Benefits
- Extensive support and investment in your Professional Development
- Relocation assistance of up to $3,000 reimbursement
The Senior Intake and Assessment Practitioner will lead a team with responsibility for intake and assessment of initial client engagement with Centacare NQ through direct referral or by external referral sources. The intake and assessment team will be responsible for initial contact, safety and needs assessment, client data entry and scheduling of initial appointments with the relevant program, supported on referrals and inclusive service planning and follow up as appropriate.
Joining a values-driven, supportive and inclusive team, you will:
- Provide professional support, advice and information to staff and stakeholders about services in Centacare NQ and the broader community to ensure people are informed and supported with choices around services
- Work collaboratively with senior leadership and program management across the organisation to ensure the provision of targeted and holistic care to Centacare NQ clients
- Act as a central point for referrals and service responses for external stakeholders such as Queensland Police Service and Centacare NQ’s online enquiries.
- Coordinate and deliver Intake and Assessment services at Centacare NQ including pre-service safety and risk screening.
- Coaching, mentoring, and motivating team members to achieve program goals, including assisting with induction of new staff and supporting staff in case discussions.
- Take initiative in the review and refinement of intake and assessment functions, policies, and procedures.
Download the Position Description below for more important details about the position.
To be successful in this role you will have:
- Possession of a relevant degree in Social Work, Psychology or Behavioural Sciences.
- Demonstrated experience and knowledge of working in a client triage and/or intake service, including the ability to undertake risk assessments relating to suicidal ideation, domestic and family violence and child protection concerns with the ability to liaise with other agencies to ensure client safety.
- Excellent interpersonal and communication skills including the ability to work effectively to network and collaborate with a wide range of professionals, both internal and external, for the purpose of creating the most effective referral pathways.
- A current Driver Licence.
- Currently hold, and/or eligibility to obtain and maintain, both a Disability Worker Screening and a Working with Children Blue Card.
A position description is attached.