Senior IT Manager

This is a great opportunity to take up a senior role in CSE that will provide, for the first
time, in-house IT management, advice and support across both the charity and our subsidiary,
Retrofit West.

The post holder will work with CSE’s Senior Leadership Team, and lead on the relationship with
our external IT support provider. They will ensure CSE has the technical capability and
resource to maximise productivity and support all operational functions of the organisation.

The successful candidate will provide cross-organisational leadership and direction for all our
IT functions and needs – ensuring all our current systems and hardware are fit for purpose and
meet our varied needs in an integrated and intelligent way. They will also advise on future
purchasing decisions and direction of travel for our IT needs and functions.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be 43,680 – £51,633 (Starting salary will be dependent on skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• CSE offer a range of benefits including: Cycle scheme, Tech scheme, Salary sacrifice childcare vouchers and a generous pension (8% from the employer, 6% from the employee).

Specific responsibilities include:

An applicant appointed to the role will be expected to:

• Be primary in-house lead on all IT matters within CSE, maintaining CSE IT systems and
  functions – in collaboration with ADT where appropriate.
• Discover, plan and deliver cost effective hardware and software solutions, providing
  internal advice and guidance as to what will work more effectively for the organisation.
• Advise on cross-organisational decisions relating to IT, providing guidance on appropriate IT
  platform solutions and technology investments for SLT consideration and approval.
• Support CSE in maximising our productivity by finding IT solutions that visualise information
  that’s been consolidated from a variety of sources.
• Act as primary liaison with external IT support provider, (ADT) who provide remote support for
  all staff.
• To liaise with CSE’s external database developer.
• To act as Data Protection Officer for CSE, as well as CSE lead on GDPR and broader cyber
  security (undertaking appropriate training as required).
• To provide support in all data requests, including Subject Access Requests – liaising with ADT
  where necessary

Essential attributes for this role include:

• GCSE English & Mathematics.
• Understanding of a wide range of hardware and platforms in networking, security, Apple and IOS,
  and the Microsoft technology stack from desktop, to server, to cloud.
• Demonstrable previous experience overseeing IT teams and the delivery of projects.
• Experience in staff supervision/delegation of tasks.
• Excellent communication skills and the ability to simplify complex IT issues for non-experts
  and across all levels.
• Strong commercial and negotiation skills together with an ability to commission external
  suppliers and services.
• Excellent analytical and problem-solving skills.
• Excellent attention to detail.
• Strong organisation and time management.

To find out more about the role and apply, please view the supporting documents and fill in the application form available to download from our website. Your application should demonstrate how you meet the requirements outlined in the job description. 

The closing date for applications is midday, Friday 5 January 2024.