Senior IT Operations Associate

ORGANIZATIONAL CONTEXT

WFP, through its dual mandate in humanitarian and development, provides life-saving food assistance to the most vulnerable and food insecure non-refugee Palestinians and works to safeguard livelihoods, build resilience, and reconstitute food systems in vulnerable areas. WFP also lends its technical expertise to support national institutions by strengthening their capacities in responding to shocks and building an inclusive social safety net.

To further strengthen the humanitarian-development-peace nexus, WFP is providing climate-smart agricultural assets such as hydroponics and wicking beds to households to increase their calorie intake and enable them to generate income. WFP also scaled up its resilience-building activities to include greenhouses, vegetable farms, sheep, poultry, and technical and vocational trainings for youth and people with disabilities. These projects reduce people’s vulnerability to external shocks, serve as a safety net, and support livelihoods. 

In response to the urgent needs of Palestine, where protracted conflict and economic stagnation have led to widespread food insecurity, WFP delivers life-saving food assistance to the most vulnerable non-refugee Palestinians in Gaza and the West Bank. To address the ongoing crisis, WFP also focuses on strengthening livelihoods through resilience-building projects such as climate-smart agriculture and vocational training. Additionally, WFP supports national institutions by enhancing their capacity to respond to shocks and build inclusive social safety nets. By extending its systems to humanitarian and development partners, WFP contributes to broader efforts within the humanitarian-development-peace nexus.

This position is based in Gaza and reports to Head of IT or designated.

JOB PURPOSE: 

• To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
• Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
• Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
• Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
• Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
• Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
• Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
• Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: 

• Has participated in development of IT governance processes.
• Has gained additional exposure building relationships with the business counterparts on key IT initiatives. • Has experience project managing small country level IT initiatives.
• Has coached, trained and mentored junior staff on building their technical capabilities.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

• Completion of BA degree in information technology / Software Engineer or Computer Science in the related functional area is desirable.

Experience:

• At least 7 years of experience in IT support and client services, with a preference for experience working with the UN or other international organizations.

Language:

• Fluency in both oral and written communication in English and Arabic.

Source: https://wd3.myworkdaysite.com/en-US/recruiting/wfp/job_openings/job/Gaza-West-Bank–Gaza/Senior-IT-Operations-Associate–Gaza–SC-L7_JR106239