Senior IT Professional II

Job Title

Senior IT Professional II

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The Senior IT Professional II, under general direction, provides technical leadership for multiple complex unit-level projects or operations utilizing multiple technical fields. Develops technical standards for implementing unit projects or operations. May coordinate the technical activities of a support or project teams. Serves as a chair or senior member of a technical information resource team responsible for planning and setting technical standards and direction.If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary: Commensurate on selected candidate’s experience

Other Requirements or Other Factors: May be required to work evenings, weekends, and/or on-call support

Qualifications

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• Eight years of information technology or related experience

Required Knowledge, Skills and Abilities:

• Must be able to work in a collaborative team environment
• Must have strong interpersonal skills
• Knowledge of word processing and spreadsheet applications
• Excellent written communication, analytical, interpersonal, and organizational skills

Preferred Education and Experience:

Program, languages, and database experience: Python, Ruby, PowerShell, Bash, PostgreSQL, MS-SQL; cloud web services: Azure, Microsoft Graph, or Google APIs. DevOps frameworks, particularly Terraform, Puppet, Ansible, or Chef. Microsoft, Linux, and Mac operating systems, and experience with Docker, containers, and related technologies.

Preferred Knowledge, Skills, and Abilities:

Advanced cross-disciplined IT skills, analysis and troubleshooting/problem-solving, client relations skills, requirement assessment and analysis, project management methodology, understanding of context/interrelationships, and proficiency in ITIL.

Preferred Licenses and Certifications:

ITIL Foundations, CompTIA Linux+, Linux Foundation Certified System Administrator (LFCS), Red Hat® Certified System Administrator (RHCSA)

Responsibilities:

Customer Support / Operation

• Serves as a resource for internal and external customers.
• Provides centralized support for departmental computer needs including advanced technical support for customers.
• Installs, upgrades, and configures workstation hardware and software.
• Provides technical oversight on researching problems and recommending solutions.
• Manages and monitors web-based help desk incident tracking system.
• Works to maintain computing resources in such a way as to maximize uptime and minimize potential problems.
• Meets with School/College department heads and staff to determine information needs and requirements.
• Develops specifications for workstation hardware purchases.
• Ensures that all work is accurate and in compliance with departmental or project quality standards.
• Participates in training and professional development sessions.
• Provides on-call support on nights and weekends as needed.

Special Projects:

• Maintain close and collaborative working relationships with stakeholders, customers, and vendors.
• Assists in compiling annual risk assessment reports for School/College workstations.
• Works as part of an IT group to help maintain data security and security procedure compliance at the college, university, and System levels.
• Provides technical oversight and training to employees and creates knowledge base articles and other training material intended to increase the productivity of employees using departmental computing resources.
• Documents support methods and procedures.

Innovation and Collaboration with Colleagues and Customers•

• Assists in strategic planning for computing and communication.
• Serves as a senior member of an information resource team responsible for setting technical direction for School/College.
• Works with technically focused campus colleagues to collaborate on strategies, methods, and solutions to emerging and persistent problems.
• Serves as a liaison to university groups or committees.

Staff Management:

• Lead, motivate, develop, and coach, team members. Model ethical, regulatory, and performance standards.
• Champion workplace diversity and inclusiveness.
• Model and promote the open sharing of information, dedication to the team’s mission, customer commitment, collaboration, and cooperation.
• Participate as a contributor in all Service Desk Leadership-related initiatives and events. Offer thoughtful strategic and operational guidance as it relates to the services and functions.

Professional Development / Other Duties

• Participates in training and professional development sessions.

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays 
• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas 
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 
• Employee Tuition Assistance and Educational Release time   for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.