Senior IT Service Analyst
Gousto
Company DescriptionHere at Gousto, we are on a mission to become the UK’s favourite way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team – and we’re a friendly bunch!We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values – Dream, Deliver and Care – show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.Job DescriptionWe’re looking for a Senior IT Service Analyst to join the Tech Foundations team here at Gousto. The team is made up of 5 IT Engineers based across London, Warrington and Clay Lake where they respond to IT requests as a first point of contact and help support projects and other initiatives to drive stakeholder value.This is a senior role, reporting into the IT Service Delivery Manager and can be located in any of our sites or the London Office. You’ll be working on developing an ESM platform, developing an AI enterprise co-pilot bot and delivering an excellent user experience.You’ll be motivated by being analytical of data and reporting to drive continual improvement across IT. You’ll be technically able to be a third-line SME support for the IT team, helping the engineers to resolve the most complex and critical issues. You’ll have extensive administration and development experience of ITSM tools as well as be able to write policies and procedures to achieve ISO certification. We’re also looking for someone able to help expand our internal AI bot to help more people – exciting!Core Responsibilities:
QualificationsWho You Are:
Click here to see our !Additional InformationEqual OpportunitiesHere at Gousto, we are on a mission to become the UK’s most loved way to eat dinner!Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.If you need reasonable adjustments at any point in the application or interview process, please let us know.In your application, please feel free to note which pronouns you use (for example – she/her/hers, he/him/his, they/them/theirs, etc)
London
Sat, 25 May 2024 22:47:26 GMT
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