Senior IT Service Delivery Manager
Caffè Nero
Senior IT Service Delivery Manager opportunity at Caffè NeroBased at our Head Office in Covent Garden, Central London, the Senior IT Service Delivery Manager leads on the quality of IT support, solutions and delivery used by our teams at the Caffè Nero Group. They oversee the operations and performance of the Service Desk and are instrumental in the setup, configuration, and delivery of new technology. They ensure our customers receive IT solutions, with minimal impact on operations, by being a key part of the technology cycle from concept to creation. They are actively involved in decision making that helps improve business performance through service and technology innovation, and are instrumental in building a high performing team to support and deliver.Reporting to the Head of IT for the UK, key accountabilities of the role include:IT Service Delivery:
Supplier Management:
Leadership:
IT Business Solutions:
The right person:Caffè Nero is a company with a very special culture and an open and friendly style of working. It operates at pace and is a high-energy, invigorating environment. It attracts people with warmth and a positive outlook who genuinely enjoy working with people.Whichever country you’re in, Caffè Nero has a culture in which close-knit relationships and trust are at its heart. At Caffè Nero, you truly feel part of a kind and caring family.The Senior IT Service Delivery Manager will embrace and champion the Company culture. They will be curious and inquisitive, with an engaging personality, and an ability to connect with people across the business, whatever their job. On top of this they will have solid experience of leading IT service and/or support teams in a fast paced, service driven environment.The successful candidate will demonstrate they have:
Being part of the Caffè Nero team:
If this sounds like your perfect next role then we would love to hear from you.
London
Sun, 14 Jul 2024 07:58:59 GMT
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