Senior IT Support Analyst – 3 Day Week (Weekend Hours)

Job title:

Senior IT Support Analyst – 3 Day Week (Weekend Hours)

Company

Vanrath

Job description

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support.You’ll be the go-to person for advanced technical issues, working closely with service desk colleagues and field engineers to deliver a consistent and high-quality user experience across a range of desktop, mobile, and cloud technologies.This is a Hybrid role based in Belfast, ideal for someone who thrives in a busy environment, enjoys solving problems, and is passionate about user experience and service improvement.Candidates for this position should be available to work x3 12 hour shifts: Friday to Sunday or Saturday to Monday. There can be flexibility on start & finish times and working from home arrangements.What You’ll Be Doing:

• Acting as the escalation point for complex IT issues, handling requests via phone, email, and ticketing systems
• Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional access policies, etc.)
• Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset
• Monitoring performance against SLAs, aiming to resolve the majority of tickets quickly and effectively
• Logging and maintaining accurate technical documentation and solution guides
• Investigating repeat incidents to identify underlying problems and eliminate root causes
• Working with engineering and project teams on wider IT initiatives
• Contributing to the continuous improvement of processes and the service desk function
• Suggesting automation opportunities to streamline repetitive tasks

The Ideal Fit:

• A skilled IT support professional with a minimum of 5 years’ experience in a multi-platform technical support role
• Confident working across Windows and macOS environments, mobile device management platforms, and Microsoft 365
• Experienced in managing remote access tools and VPN configurations
• Highly organised with a natural ability to prioritise and resolve issues under pressure
• A strong communicator who can translate technical language into simple terms for users
• Calm and professional when dealing with challenging situations or high-priority incidents
• Proactive, collaborative, and driven by a commitment to high-quality user experience

Technology:

• Microsoft 365 (including Entra ID / Azure AD)
• Windows & macOS support
• Mobile Device Management (MDM)
• VPN solutions and connectivity troubleshooting
• SharePoint, Exchange, Teams
• ITSM tools and remote access software

Advantageous:

• Familiarity with ITIL practices
• Experience supporting cloud-first or hybrid cloud environments
• Willingness to support occasional out-of-hours coverage (weekends/holidays) if needed

This is an exciting opportunity for someone ready to step into a senior support role with real impact. You’ll join a team that values initiative, innovation, and teamwork. You’ll have the autonomy to shape how IT support is delivered across the business.

Expected salary

£45000 – 50000 per year

Location

Belfast

Job date

Fri, 18 Apr 2025 00:20:46 GMT

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