Senior IT Support Specialist

Location: On-site at our national headquarters in St Paul, Minnesota

Application Deadline: July 17, 2026

Anticipated Start Date: August 2026

Overview:
The Senior IT Support Specialist serves as the primary technical resource for organizational staff and chapter volunteers, providing advanced support for hardware, software, network infrastructure, cloud services, and communication systems. This position is responsible for maintaining the availability, security, and performance of the organization’s technology environment while delivering exceptional customer service and technical leadership. The role supports Microsoft 365, Azure, endpoint management, servers, networking, security, telecommunications, and disaster recovery initiatives while assisting with technology planning, process improvement, and user training. The Senior IT Support Specialist is expected to be highly organized, customer-focused, and capable of supporting a diverse technology environment while balancing operational support and continuous improvement efforts.

Primary Responsibilities:
End User Support

• Provide Tier 1–3 technical support to staff and chapter volunteers through in-person, remote, phone, and ticket-based support.
• Troubleshoot and resolve hardware, software, network, access, and application-related issues.
• Serve as a technical liaison between users, vendors, and internal technology teams.
• Document incidents, resolutions, procedures, and technical knowledge articles.
• Train and assist users in the effective use of organizational technology systems and applications.

Identity & User Administration

• Manage employee onboarding and offboarding processes.
• Create, modify, and deactivate user accounts, mailboxes, licenses, security groups, and permissions.
• Administer Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Exchange Online, Teams, and related services.
• Maintain user access controls and security policies.

Infrastructure & Systems Administration

• Assist in maintaining and supporting servers, virtual machines, storage systems, networking equipment, firewalls, printers, and endpoint devices.
• Assist with administration of Microsoft Azure and virtualization platforms.
• Monitor system performance, availability, and capacity.
• Implement software deployments, system updates, and security patching.
• Support operating systems including Windows, macOS, iOS, Android, and ChromeOS.

Network & Security Operations

• Troubleshoot and maintain LAN, WAN, wireless, and cloud-based networking environments.
• Support DNS, DHCP, routing, switching, firewall, and VPN technologies.
• Monitor network health, security, and system availability.
• Assist with endpoint protection, vulnerability remediation, security monitoring, and compliance initiatives.
• Participate in incident response and disaster recovery activities.

Backup, Recovery & Business Continuity

• Assist in maintaining backup and recovery procedures for servers, virtual machines, databases, cloud services, and critical business systems.
• Perform data restoration and disaster recovery testing.
• Ensure backup systems meet organizational recovery objectives.

Asset & Vendor Management

• Assist in maintaining hardware and software lifecycle processes, including procurement, deployment, inventory, and disposal.
• Maintain accurate asset inventories and maintenance records.
• Coordinate with vendors and service providers to support technology operations and issue resolution.

Project & Process Improvement

• Participate in technology projects, system upgrades, migrations, and infrastructure improvements.
• Assist in evaluating new technologies and identifying opportunities for operational efficiencies.
• Develop and maintain technical documentation, standard operating procedures, and system diagrams.
• Support organizational initiatives involving cloud services, communications systems, and business applications.

Additional Responsibilities

• Provide after-hours or emergency support as needed.
• Support organizational events, remote offices, and field staff when required.
• Perform other duties as assigned.

Salary Range: $60,000-80,000 (commensurate with knowledge, skills, and experience) with annual performance-based raises and the following benefits:

• Health, vision, dental and more insurance coverage plans are available.
• 401(k) Retirement plan with an employer match of up to 5%.
• Student Loan Assistance program of up to $200/month for eligible employees.
• Vehicle stipend of up to $300/month for eligible employees.
• Paid Time Off accrued at 15 days (120 hours) per year for new employees.
• Bereavement/Family/Sick Leave of 6 days (48 hours) per year.
• 13 paid holidays.