Senior Knowledge Management Officer – GG  

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org. 

The Middle East and North Africa Region: https://www.worldbank.org/en/region/mena

Country Management Unit Context
 

The World Bank’s GCC Country Management Unit (CMU) is the principal liaison between the World Bank and the six Arab States of the Gulf Cooperation Council, namely Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. The GCC Country Department facilitates the provision of Reimbursable Advisory Services (RAS) from the Bank to the GCC countries, the GCC Secretariat General and GCC affiliated institutions. The GCC Country Department’s program and relationship is managed through four offices: a Regional Office in Riyadh, KSA, a Country Office in Kuwait, a Country Office in Abu Dhabi UAE, and an Anchor unit in the World Bank HQ in Washington, D.C. The Department’s Management Team (DMT) comprises of the CD. Resident Representatives, the Program Leaders, the Program Manager, and the Senior Operations Manager based in HQ. 

The GCC CMU produces innovative knowledge pieces primarily through its support to GCC countries by utilizing the RAS program. Some of these outputs are now in the public fora, through publications (with Government counterparts at times), blogs, seminars, etc. The CMU also organizes an Annual GCC Knowledge Week to showcase some of the key knowledge products by organizing a four-day events of seminars, discussions and presentations. 

In addition, some of the GCC countries are interested in accessing the WB’s help to set up  knowledge hubs where they can showcase their successes and share lessons with the rest of the world, and for the World Bank to bring global knowledge to these countries and convene exchanges across countries and regions for learning.

The World Bank’s GCC Country Department: https://www.worldbank.org/en/country/gcc

Roles and Responsibilities

The Senior Knowledge Management Officer reports to the Country Director in Riyadh. S/he will be a key member of a growing Country Office (CO) that includes resident staff mapped to Global Practices (GPs), as well as staff working on RAS operations, resource management, IT, external affairs, and administration. S/he will be part of the GCC CMU Team that overseas the program for the six GCC countries. S/he will be responsible for the knowledge management (KM) agenda efforts in the CMU. Specific duties and accountabilities include the following:

• Lead GCC CMU KM Agenda: Develop, enhance, and implement new KM plans. Provide specialized services to support knowledge sharing and collaboration across GCC and beyond, including facilitating engagement workshops, communities of practice, lessons capture, and knowledge sharing (internal and external). Ensure that relevant GCC knowledge is shared in a timely manner. Manage the annual GCC Knowledge Week with guidance from the DMT.
• Oversee GCC Information and Records Management: Ensure that all work related to GCC products are appropriately classified, including on-time product disclosures, timely responses to access to information requests, proper filing of records, accurate document tagging, and adherence to Records Retention.
• Lead Efforts to Disseminate Key Lessons from RAS Outputs: Advise Teams on packaging of their outputs for appropriate dissemination. Coordinate clearance and capture submission of key RAS Outputs for public disclosure (if agreed with clients). Ensure that relevant lessons and knowledge are shared with WBG operational staff, development partners, and other external stakeholders.
• Engage KM community across the Bank Group: Actively participate in World Bank Group KM community to ensure collaboration and knowledge exchange with the GPs, Regions, MIGA and IFC.
• Contribute to GCC DMT Leadership Team: Provide KM inputs to corporate reports and updates, collaborate with DMT Leadership Team to ensure cross-team coordination and strategic delivery.
• Support the Establishment of GCC Knowledge Hubs: Provide support and guidance to help establish the GCC knowledge hub by working closely with the Team Leaders and Country Director.
• Support the CO in Various Capacity: as part of the CO team member, support the smooth running of the CO by participating in various initiatives.

Selection Criteria

• Master’s degree or above in related field and a minimum of 8 years of relevant professional experience.
• Sound knowledge and understanding of WBG or other international organization operational strategies, processes, and instruments.
• Excellent communication, diplomatic, and negotiating skills, with demonstrated strong personal maturity, balanced judgment, and a track record of building and maintaining partnerships with colleagues and clients.
• Excellent teamwork and interpersonal skills, and ability to operate collaboratively across organizational boundaries.
• Proactive, inclusive, and innovative, with an open and collegial work style and ability to listen and integrate ideas from diverse points of view.
• Ability to coach, mentor, develop and empower more junior staff, provide seasoned advice to more senior staff and managers, and work collaboratively with peers.

Job-Specific Competencies

• Knowledge Exchange: Advocates to WBG Senior Management and internal and/or external clients and stakeholders the value of systematic knowledge exchange to strengthen WBG’s development impact. Is recognized as an authority in knowledge exchange inside and outside WBG. Prioritizes knowledge exchange activities on behalf of GCC based on its strategy and business objectives and WBG priorities. Plus: Provides thought leadership inside and outside WBG on brokering knowledge exchange.
• Integrative Thinking for Innovation: Balances organizational tensions to create space for innovative offerings and business models. Works broadly across the organization to frame situations with sufficient flexibility so that innovative solutions can emerge.
• Internal and External Stakeholder Engagement: Experience in building and sustaining key stakeholder relationships; ability to guide clients and development partners in identifying key cross-cutting operational issues and solutions, with demonstrated ability to bring together different perspectives; experience leading the preparation of briefs, analytical products, and other materials for high-level events.
• Design and Implement Learning Programs: Design and implement systematic approaches to develop staff competencies using multiple learning modalities, including on-the-job support, self-paced online training, job aids, mentoring, peer learning, and training.
• Research and Analysis to Support KM Activities: Champions collaborative research and analysis of a broad spectrum of lessons learned on a particular topic, country, or issue. Advises on relevance and applicability of emerging trends and issues. Liaises with and obtains support with respect to research and analysis from senior management, internal and/or external clients, peers, and the community. Plus: Provides thought leadership inside and outside WBG on research & analysis on KM activities.

COS Competencies: https://tinyurl.com/y34lnxvu

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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