Senior Manager, Fundraising Systems

The Senior Manager, Fundraising Systems leads the Fundraising Department’s systems and donor support services  fostering a strong data-based culture. They are a change management leader, implementing with skill and detail, creating efficiencies, and good business processes that support revenue growth.

The Senior Manager, Fundraising Systems oversees the Fundraising CRM(s) and reporting systems to ensure MSF Canada team members are enabled to carry out their specific program plans and goals effectively. The position is responsible for th optimal use of Fundraising systems, smooth integration of related systems, and overall data management.  This position supports donor services by being ultimately responsible for the operation, maintenance, and enhancement of the donor systems.

Key Responsibilities:

• Collaborates with staff to inform fundraising strategy and budgeting through data analysis
• Ensure timely and accurate reporting for all Fundraising departmental levels operational needs. Supervise all data analysis including but not limited to correlation, impact, distribution, trending and projection
• Develop and implement new reporting and analytics strategies to support the Fundraising department’s needs.
• Identify, plan, and co-ordinate projects
• Manage and improve the operations of the Fundraising systems unit
• Lead the ongoing improvements to Fundraising systems, introduce changes to increase efficiency and effectiveness

Job-Specific Competencies

• Strategic Leadership and Execution
• Work with the Director of Development and budget holders, to set goals, objectives, and metrics including developing annual plans, strategies, and budgeting for the Fundraising team
• Understand the needs of stakeholders for data use, analysis, and quality
• Connect directly with budget holders to make sure that each department is aligning with the Fundraising team’s annual plan, identify any discrepancies and help managers to adapt their strategies accordingly
• Explain solution trade-offs to stakeholders to shape and influence decisions
• Meet regularly with budget holders to discuss reporting needs such as revenue and budget tracking and reporting improvements keeping in mind overall departmental and financial targets
• Keep up with research, fundraising and tech trends and opportunities for improvement

People Leadership:

• Hire and develop the Fundraising systems team members, help them achieve their goals, create high performance, build a collaborative culture based on trust, respect, recognition and mutual accountability
• Manage new staff on-boarding, learning, assessments and trainings
• Are accountable for team results, and cultivating a sense of accountability in others
• Provide efficient and accurate ways of producing work deliverables
• Balance people needs with strategic and operational business priorities
• Design, measure, and monitor staff performance
• Be a role model, inspire and motivate others, and create a work environment that reflects core values of humanity, integrity, and results

Relationship Building:

• Communicate with Finance on budget and expense monitoring and work with them on monthly reconciliation
• Provide reports to MSF’s International Fundraising Analyst as the main contact
• Develop and sustain relationships with key stakeholders across departments
• Manage the data strategy unit vendors/consultants’ relationships
• Find ways to improve external stakeholders relations to better meet needs

Data Analysis and Reporting:

• Manage the collection, verification, maintenance, processing, evaluating and reporting of data
• Create quality control measures and reports for data integration reliability
• Manage all data analysis including but not limited to: correlation, impact, distribution, trending and projection
• Manage and suggest enhancements to data models and data flows
• Extract insight from data and use this information to effectively change initiatives. Identify trends, patterns, and predict outcomes, and apply them in useful ways
• Serve as a champion for data and technology, prepare supporting business documentation and work alongside IT for technical implementations.
• Provide guidance on use of all reporting tools, use data to tell a meaningful story and share actionable recommendations

Operations and Project Management:

• Manage Fundraising CRMs
• Work with IT to find technological solutions to create optimal infrastructure to meet the Fundraising department’s requirements
• Plan, organize and oversee projects related to new technologies such as system integrations and projects related to better use of existing applications
• Predict and reduce challenges, risks, and business interruptions caused by change initiatives
• Develop a strategy and lead projects to make self-service reporting accessible to end users
• Coordinate with IT on Fundraising system changes, integrations and enhancements.
• Evaluate change impacts and communicate effectively any necessary changes
• Ensure data stored in the systems is well secured, data privacy policy is adhered to and enhance security mechanism on an ongoing basis with the help of IT
• Ensure efficient use of resources, including responsibility for budget, contracts and suppliers, proposing new strategies or drafting proposals in anticipation of future needs
• Be accountable for the execution of the Annual Plan for the Data Strategy unit and propose route correction when needed
• Communicates clearly team/department goals internally and externally.
• Predict and reduce challenges and disruptions for the Data unit

Knowledge and Experience:

• Professional experience in data analytics and information systems, with familiarity with database query, data mining and technologies and/or statistical packages
• Excellent written and oral communication skills , with the ability to explain and communicate data insights in plain language to diverse actors
• Fundraising background with data analysis experience for donor/vendor pipelines.
• Experience with visualization dashboard tool (such as PowerBi, Tableau)
• Strong knowledge of technology tools and systems
• Experience in successfully leading a diverse team, enhancing motivation, development, and performance through constructive feedback

Education, Certifications and Languages:

• Degree in business analytics, statistics, or information systems or equivalent professional experience
• Proficiency in the English language

Source: https://boards.greenhouse.io/doctorswithoutborders/jobs/6075918