Senior Manager Operations Hybrid

Senior Manager Operations

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation’s
largest professional Association of physicians and a non-profit
organization. We are a unifying voice and powerful ally for
America’s physicians, the patients they care for, and the promise
of a healthier nation. To be part of the AMA is to be part of our
Mission to promote the art and science of medicine and the
betterment of public health. 

We continuously work to embed equity in our internal
practices and are committed to increasing the diversity of our
staff across all levels of the organization.  We
intentionally work to create the right conditions to enable our
employees to feel that they can be their authentic selves and fully
participate in the life of the enterprise. 

We encourage and support professional development for
our employees, and we are dedicated to social
responsibility. We invite you to learn more about us and we
look forward to getting to know you. 

We have an opportunity at our corporate offices in Chicago
for a Senior Manager Operations on our
Publishing Operations team. This is a hybrid position reporting
into our Chicago, IL office, requiring 2 days a week in the
office.

As a Senior Manager Operations, you will manage
publishing operations, process improvement, and business operations
planning across Publishing with routine collaboration with the
Editorial Group. This role will be responsible for operationalizing
the strategic plan, developing plans for prioritization and
communication on projects, managing the overall planning on project
and resource needs, and overseeing Publishing administrative
operations.

RESPONSIBILITIES:

Publishing Operations

• Develop and streamline operational processes that facilitate
  the management of the business; ensure processes are well defined,
  properly documented, accessible and up to date.
• Operationalize the strategic planning framework for the
  Publishing group, creating and maintaining a process for consistent
  and routine evaluation of progress toward goals and changes in
  external and internal environments that could impact progress.
• Ensure successful communication, collaboration, and workflow
  for resource planning for new and existing initiatives.
• Collaborate with Director to explore new opportunities and
  scenarios ensuring a robust review of rationale, costs, risks, and
  opportunities.
• Create business plans for new initiatives outlining rationale,
  costs, risks, and opportunities.
• Develop and manage new processes, and procedures, to ensure
  timeliness, accuracy, and cross-BU collaboration of workflow.
• Oversee Publishing operations processes such as performance
  planning, goal updates, IT requirements, and onboarding new
  staff.
• Develop analyses reports and present to leadership to provide
  guidance on above operations processes.
• Collaborate with Director and Publisher on business planning,
  highlighting risks and making recommendations and/or decisions to
  drive operational efficiencies, and business optimization,
• Oversee publishing administrative operations; ensure effective
  and efficient administrative support in Publishing.

Project & Process Improvement Planning

• Manage and maintain an ongoing process for forward-looking
  planning (12-24 month) on potential projects and resource needs and
  develop a process for prioritization and communication of project
  resources.
• Manage the overall prioritization of project management
  resources to support the goals of Publishing, in coordination with
  JAMA Network Editorial and Director.
• Lead the development of a framework and capabilities around
  continuous internal improvement across the Publishing
  verticals.
• Manage vendor relationships, including selection for quality
  and cost, negotiation; ensures vendors meet contract
  obligations.

Staff Management and Engagement

• Lead, mentor, and provide management oversight for professional
  staff, responsible for setting objectives, evaluating performance,
  and developing staff.
• Collaborate with Director to build a strong Publishing Team
  focusing on team culture, pipeline development, and embedding
  Diversity, Equity, and Inclusion initiatives into the team.

May include other responsibilities as
assigned

REQUIREMENTS:

Bachelor’s degree required; advanced degree a plus (eg, MBA or
PMP Certification).

Minimum 7+ years of demonstrated experience in Publishing
across multiple functions within an organization. Must be able to
constructively coordinate discussion and input among high level
executives across various discrete business units to develop
prioritization plans.

Minimum 3+ years’ experience with staff management; ability
lead and mentor talent; demonstrated ability to build, lead and
motivate teams.

Proven experience translating organizational objectives into
programs and projects which can then be communicated and
prioritized across diverse teams. Must be comfortable with a
high level of uncertainty and ambiguity in the initial discovery
and planning stages with the ability to focus and drive a project
to completion.

Proven experience with implementing process improvement within
an organization.

Experience in a fast-paced publishing environment and knowledge
of publishing technology industry trends, standards, and
competition a plus.

Prior experience allocating and managing resources across
projects and communicating and evaluating project risks as
needed.

Excellent written and verbal communication skills
essential.

Excellent analytical and problem-solving skills required.

Must have highly proficient interpersonal skills and the
ability to interact with others at all levels.

The American Medical Association is located at 330 N. Wabash
Avenue, Chicago, IL 60611 and is convenient to all public
transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in
our workforce.  All qualified applicants will receive
consideration for employment.  As an EOE/AA employer, the
American Medical Association will not discriminate in its
employment practices due to an applicant’s race, color, religion,
sex, age, national origin, sexual orientation, gender identity and
veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE
NATION