SENIOR MANAGER, PROGRAM PERFORMANCE & QUALITY (PAQ)

Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper. In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work.

We bring a comprehensive approach to every challenge, addressing problems from multiple angles. And we go beyond emergency aid, partnering with local governments, forward-thinking corporations, social entrepreneurs, and people living in fragile communities to develop bold solutions that make lasting change possible.

 

The purpose of the Program Performance and Quality (PaQ) Unit is to support effective, efficient, and equitable program performance through a culture of quality management to achieve results for those that matter most —our program participants. PaQ is organized around three primary categories: (1) Standards—tools that support the implementation and quality assurance of the Program Management Policy; (2) Service—support for complex program management, leadership continuity, and Communities of Practice; and (3) Evidence.

 

The Senior PaQ Manager will oversee the country’s PaQ Department, which in Mercy Corps Iraq consists of the Monitoring, Evaluation and Learning (MEL) Unit, the Gender Equality and Social Inclusion (GESI) Unit, and the Community Accountability Reporting Mechanism (CARM) Unit. The Senior PaQ Manager will also play a critical role in overseeing cross-cutting research and learning initiatives within and beyond its current programming and will have heavy involvement in the drafting of proposals and in new program design.

 

Mercy Corps believes strong MEL contributes to improved program quality, performance, results, and impact; advances Mercy Corps’ mission; and increases accountability to program stakeholders. In Mercy Corps Iraq, the unit includes both MEL-specific expertise as well as data systems and analysis as well as information management that are cross-cutting across other PaQ units. The Evidence & Learning function at Mercy Corps leads Mercy Corps’ efforts to use data, evidence, and analytics to improve programs, scale what works, and influence others.

 

Inclusion is at the heart of Mercy Corps’ ten-year strategy, and we strive to center it in our teams, programs, and partnerships to thoughtfully create safe spaces and a culture of belonging for all people. To fulfill our commitment to safe, diverse, and inclusive communities, we have incorporated GESI into our PaQ and Program structures in Mercy Corps Iraq.

 

CARM was developed as part of Mercy Corps’ global commitment to accountability to affected populations and the prevention of all forms of exploitation and abuse. CARM is a channel for any and all community members to provide feedback, suggestions, complaints, and concerns, in a manner that is safe, confidential, transparent, and accessible, enabling Mercy Corps to respond and make any necessary programmatic or safeguarding adaptations and to ensure the safety, security, and empowerment of program participants.