Senior Managing Director, Systems and Business Intelligence

The Senior Managing Director (SMD), Systems and Business
Intelligence is a senior-level management position within
the Massachusetts General Hospital Development
Office. The SMD leads and is accountable for Development
Services, Information Management, and Prospect Management and
Research, ensuring strategic integration of these business
functions and strengthening the data and technology infrastructure
they collectively manage. Indirectly, the SMD helps strengthen
connections with teams across the department, ensuring the
department is leveraging data consistently and creatively to make
strategic business decisions, such as priority setting and resource
allocation. The SMD is a strategic partner across teams in
developing, implementing, and refining systems that
support varied and evolving business needs across all
constituencies (i.e., donors, faculty, hospital and lay volunteer
leaders, Development staff, etc.). The SMD works collaboratively
with their peers to solve organizational challenges, which may
extend outside their defined areas of responsibility.

The ideal candidate for this position is an energetic,
highly motivated, results-oriented, and facts-driven team player
who excels at working collaboratively with a variety of
constituencies. They will have a sophisticated and comprehensive
understanding of Blackbaud CRM and other best-in-class technologies
that support and advance fundraising goals. They will have a broad
and comprehensive understanding of complex systems and a creative
approach to leveraging data to solve challenges. Further, they will
have a sophisticated understanding of HIPAA and experience
navigating and ensuring compliance with this law within a
development setting. They will also have a solid understanding of
“Generally Accepted Accounting Principles” related to philanthropy.
They will have a collaborative and collegial leadership style and
be comfortable working in a complex environment and navigating an
ever-changing landscape.

PRINCIPAL RESPONSIBILITIES

General: The SMD is responsible for advancing the
strategic visions of the department and the teams under their
purview, optimizing data and technology and helping lead and
support the department in making strategic business decisions. They
are also responsible for ensuring strong systems that support work
across teams, including prospect identification and assignment;
prospect management policies and pipeline management; and gift
processing and donor stewardship. The Senior Managing Director
leads the teams responsible for the following areas:

• Development Services: Oversee all aspects
  of gift administration, ensuring efficient gift processing and
  compliance with industry and regulatory standards, and lead the
  Management Committee on Gift Acceptance. 
• Information Management:Oversee all “knowledge
  management” functions in advancement of fundraising goals,
  including Blackbaud CRM database and all marketing technology
  solutions.
• Prospect Management and
  Research: Oversee all prospect management and
  research activities and policies.

Specific: In consultation and/or collaboration
with the Senior Vice President, Vice President, fellow Senior
Managing Directors and other colleagues as appropriate, the Senior
Managing Director will:

Senior Management

• Play a leadership role in strategic planning for the department
  to develop and implement strategies to sustain a $550M three-year
  rolling average post-Campaign, including the evaluation of enhanced
  technologies and business practices

• Partner closely with business partners across the hospital and
  Mass General Brigham system, including the Enterprise Development
  Office, the Enterprise Architecture Committee, etc., to:
• Understand policy changes and how they will impact Development,
  and lead the communication/change management around these changes
  within the department
• Advocate on behalf of the department’s unique business
  needs
• Ensure the seamless integration and compliance of development
  activities with other functional areas in the hospital and
  system

• Oversee the Management Committee on Gift Acceptance on behalf
  of the department and hospital, in close partnership with the Vice
  President, Senior Vice President, and other hospital and
  system-level leaders. Oversee related reporting and
  recommendations to the Trustee Naming and Gift Acceptance
  Committee

• Attend regular meetings of the Co-Chairs of Philanthropy
• Attend regular senior management team meetings and engage in
  healthy and productive discussions on department issues, working
  toward consensus
• Serve as a thoughtful leader and advocate of managed teams,
  including identifying, developing and retaining the next generation
  of leaders within the department

• Contribute to and enhance a culture of aspiration, innovation,
  collaboration, accountability and transparency
• Demonstrate a commitment to diversity, equity, inclusion and
  belonging
• Oversee the budget for managed business units and ensure
  fiscally responsible budget management
• Follow all office-wide, hospital and MGB policies and processes
  on gift acceptance and campaign counting, expense approval,
  performance reviews, performance management, prospect management,
  and other areas
• Take on other office-wide duties at the request of the Vice
  President or Senior Vice President
• Adhere to the mission, credo, and standards of behavior of
  Massachusetts General Hospital

Development Services:

• Oversee the Senior Director, Development Services and all
  aspects of the hospital’s gift administration according to state
  and federal policies, regulations and laws concerning charitable
  gifts
• Foster a culture of continuous improvement, including providing
  strategic oversight of the “Gift Lifecycle” project to bring the
  gift booking form online, enhancing the efficiency and
  effectiveness of this process and ensuring a timely and optimal
  start to donor stewardship
• Maintain a strong working partnership with Mass General and MGB
  Finance departments on all aspects of gift administration and
  financial reporting
• Enhance connectivity between Development Services and Donor
  Relations, in partnership with the Senior Managing Director and
  Managing Director for Donor Relations, to ensure the highest levels
  of customization and service to donors

Information Management:

• Oversee the Managing Director, Information Management and all
  strategy and activities related to the Blackbaud CRM database and
  all business intelligence activities in support of fundraising
  efforts including reporting, analysis and modeling, as well as
  marketing technology
• Oversee the technical direction of all use of appropriate
  fundraising applications and the adoption of best practices for
  database administration and application functionality and the
  management of other technologies related to support of the
  hospital’s fundraising operations
• Oversee management of the department’s marketing technology
  stack, including web and ecommerce platforms, best in class third
  party software solutions, marketing automation solutions, digital
  advertising solutions and the integration of these systems and
  integrations to the Department’s CRM
• Participate in governance discussions related to MGB-wide
  Blackbaud CRM, as needed
• Oversee the vetting of new technology requests through the
  Enterprise Architecture Committee
• Oversee and enhance all Tableau dashboard reporting across
  Development business needs (e.g., revenue, activity, budget, etc.),
  ensuring strategic and consistent reporting and analysis

Prospect Management and Research:

• Oversee the Managing Director, Prospect Management and Research
  and overall strategies and guidelines related to Prospect
  Management and Research
• Advance the strategic vision of the Prospect Management and
  Research program, collaborating with senior management in setting
  policy, refreshing prospect identification and prospect management
  strategies as appropriate, tracking fundraising activity and
  reporting needs
• Oversee all aspects of the department’s compliance with HIPAA
  regulations, including response to inquiries/requests, advising on
  Development communications with patients, access and exchange of
  information with internal and external parties
• Oversee the due diligence research process and the preparation
  of reports and recommendations for the Management Committee on Gift
  Acceptance and the Trustee Naming and Gift Acceptance
  Committee.

QUALIFICATIONS

Education and Experience

This position requires a bachelor’s degree and at least 15 years
of development experience, including a minimum of 10 years of
management experience, demonstrated success managing a team and a
history of professional growth within a large, complex
organization. The successful candidate will possess
a comprehensive understanding of philanthropy
information systems, prospect management and gift administration.
Development experience in a health care setting preferred.

Additional skills and competencies include:

• Proven ability to lead and inspire high-performing,
  self-directed teams, expanding capacity and strengthening
  performance while preserving cultural attributes and innovating as
  needed
• Intellectual capital and stature to build alliances with the
  various constituencies of Mass General and Mass General
  Brigham
• Comprehensive knowledge of gift processing operations and IRS
  policies related to charitable giving
• Experience with relational databases, report writing, Blackbaud
  CRM, or other complex donor information systems packages
  preferred
• Ability to develop and clarify business requirements and
  specifications for system related projects and ensure that business
  needs are met in an efficient manner
• Advanced familiarity with Microsoft Office suite, 2012
  Microsoft SQL Server, Oracle and other third-party software
  preferred
• Familiarity with privacy-related rules and regulations,
  including HIPAA
• Proven leadership abilities including building relationships
  with diverse groups within a complex and/or highly public
  organization
• Team player and consensus builder with a collaborative,
  flexible style who is patient and comfortable with ambiguity, as
  discussion and decision-making evolve
• Judgment, tact and discretion in handling highly sensitive
  information, unflinching integrity, and proven ability to maintain
  utmost confidentiality
• Excellent communication skills (both written and verbal)
• Excellent analytical and problem-solving skills, embrace
  challenges, and develop creative solutions
• Creativity and high levels of energy and enthusiasm
• Understanding of health sector issues, politics, social issues
  and decision-making
• Strong belief in the mission of Massachusetts General
  Hospital

Apply to the online application:
https://partners.taleo.net/careersection/ex/jobdetail.ftl?job=3276304&tz=GMT-04%3A00&tzname=America%2FNew_York

Applications must include a resume and a cover
letter detailing applicable experience and
accomplishments.